Customer Service Representative

1 week ago


Gateshead, United Kingdom AkzoNobel Full time

**Job Purpose**

If you have good GCSE (or equivalent) passes in Maths and English and experience in a customer facing role, this is an exciting opportunity to join a world expert in making coatings. Operating in over 150 countries, AkzoNobel is home to well-known brands and has been awarded Top Employer status in the UK & Europe. We are now recruiting a Customer Service Representative to provide outstanding client service to our many Marine Coatings business customers.

**Key Accountabilities**
- Coordinate registration & processing of orders in our SAP system
- Acts as first level contact with customers for order receipt, quotations, general enquiries.
- Help to resolve any complaints.
- When needed make arrangements for product delivery to an agent, vessels or direct to customers.
- Collaborate with colleagues to ensure orders are prepared & delivered on time.
- Build strong collaborative links with colleagues & customers.
- Provide insight & opportunities to improve the customer experience & meet customer needs.
- Build customer & product knowledge to find solutions for customer needs.

**Experience**
- Experience in a customer facing role.
- Good GCSE passes (or equivalent) Grade C or above in Maths/English.
- Proficient user of MS Office.
- Excellent communication & interpersonal skills.
- Enjoys a collaborative working environment where supporting colleagues is key.
- Good at building relationships & committed to providing excellent client service.
- Well organised & with an eye for detail.
- Experience of working with SAP an advantage.

**What we offer**

We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:

- Competitive Salary (depending on experience)
- 25 days holiday excluding bank holidays
- Income protection
- Staff discount at Dulux Decorator Centre stores
- Employee Assistance Programme
- Employee Life Assurance
- Company pension
- product discounts
- Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more

**How to Apply**

**Job Types**: Permanent, Full-time

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Please state your salary expectations

Work Location: In person



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