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Customer Service Representative
4 months ago
We are seeking a skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is a full-time position based in our office in London.
**Duties**:
- Assist customers with product selection and upsell additional products when appropriate
- Enter customer data and update account information in the database
- Resolve customer complaints or issues in a professional and efficient manner
- Communicate with customers in a clear and concise manner, ensuring effective understanding
**Skills**:
- Fluent in English (written and spoken)
- Strong phone etiquette and active listening skills
- Ability to effectively communicate complex information to customers
- Proven ability to analyze customer needs and provide appropriate solutions
**Job Types**: Full-time, Permanent
Pay: From £25,810.36 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Gateshead: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 09/06/2024