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Customer Service Representative

2 months ago


Gateshead, Gateshead, United Kingdom Adecco Full time

{"h1": "Outbound Customer Service Representative", "p": "Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? Our client is seeking highly motivated individuals to join their Outbound Customer Service team in a dynamic role that requires strong communication skills and a customer-centric approach.", "ul": [{"li": "Conduct outbound customer service calls to existing customers, keeping them informed of updates and resolving any issues that may arise."}, {"li": "Provide product and service information, responding to customer queries with excellent communication skills and a deep understanding of our client\u2019s offerings."}, {"li": "Build and maintain strong customer relationships through effective problem-solving and a customer-first mindset."}, {"li": "Document customer interactions and feedback in our client\u2019s system, ensuring that all customer data is accurate and up-to-date."}, {"li": "Collaborate with your team and other departments to promptly resolve customer issues and provide seamless customer experiences."}], "h2": "Requirements", "ul": [{"li": "Previous experience in outbound customer service or customer service is preferred."}, {"li": "Excellent verbal communication skills and a strong ability to build rapport with customers."}, {"li": "Strong problem-solving abilities and the ability to think on your feet, with a customer-centric approach."}, {"li": "Familiarity with in-house systems and computer skills, with a willingness to learn and adapt to new technologies."}, {"li": "Ability to work independently and as part of a team, with a strong focus on collaboration and customer satisfaction."}], "h3": "Why work with us?", "ul": [{"li": "Competitive compensation and benefits package, including a competitive salary and comprehensive benefits."}, {"li": "Opportunities for career growth and development, with a focus on employee training and development."}, {"li": "A dynamic and supportive work environment, with a strong focus on teamwork and customer satisfaction."}, {"li": "A range of employee perks and benefits, including discount vouchers and point collection."}, {"li": "A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive work environment."}]