Customer Service Representative

1 week ago


Gateshead, United Kingdom Adecco Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Outbound Customer Service team as a Customer Service Representative. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Conduct outbound customer service calls to existing customers, providing timely updates and information.
  • Respond to customer queries with excellent communication skills, ensuring that customer needs are met and exceeded.
  • Build and maintain strong customer relationships through effective problem-solving and issue resolution.
  • Document customer interactions and feedback in our system, providing valuable insights for business improvement.
  • Collaborate with your team and other departments to promptly resolve customer issues and improve overall customer satisfaction.
Requirements
  • Previous experience in outbound customer service or customer service is preferred.
  • Excellent verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Strong problem-solving abilities and the ability to think on your feet, with a customer-centric approach.
  • Familiarity with in-house systems and computer skills, with the ability to learn new technologies quickly.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.
  • The opportunity to work with a leading recruitment agency, with a reputation for excellence and customer service.


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