Inbound Customer Service Representative

6 months ago


Gateshead, United Kingdom Launch Group Full time

The Launch Group are currently recruiting for Teleperformance to find enthusiastic Customer Service Representatives.

**Hours**:Full Time

**Salary**:£11.44 hourly rate - £22,308 annual

**Location**: Gateshead

**Shift Pattern**:Monday to Friday, no weekends, 8 hr shifts between 8am and 6.15pm.

**Day to day responsibilities**
- We have an exciting opportunity to start working as part of one of our most prestigious clients.
- Be first line support for all telephone enquiries, responding to all queries in a polite and professional manner - from general enquires to complaints handling
- Energetically and enthusiastically work as part of a high performing Customer Operations team
- Consistently put our customers first and build their trust, taking full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service
- Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand
- Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease
- Adhering to company and industry standards

**Benefits of being a Customer Service Representative**
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP And £300 for your friend too
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression

**Skills needed to be a Customer Service Representative**

We are looking for the following skills and attributes:

- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner
- Customer Service experience
- Experience of working in a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment

**Job Types**: Full-time, Permanent

**Salary**: £22,308.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Health & wellbeing programme

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: CCO2404



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