Customer Service Representative Lead

1 month ago


Gateshead, Gateshead, United Kingdom Metro Bank Plc Full time
About the Role

We are looking for a talented Customer Service Representative Lead to lead our customer service team at Metro Bank Plc. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

You will work closely with our customer-facing staff to develop and implement strategies to improve customer satisfaction and loyalty. Your ability to communicate effectively, build strong relationships, and motivate teams will be essential in driving business results.

The ideal candidate will have extensive experience in customer service or a related field, excellent leadership skills, and a strong understanding of business operations.

Salary: £30,000 - £40,000 per annum, depending on experience.

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional development
  • Leadership training and coaching


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