Customer Service Supervisor

3 weeks ago


Gateshead, Gateshead, United Kingdom Metro Bank Plc Full time
About Us

Metro Bank Plc is a leading bank committed to delivering exceptional service and creating a positive impact in our communities. Our vision is to become the UK's most personal bank, putting our customers at the heart of everything we do.

Job Description

This is an exciting opportunity to join our retail team as a Customer Service Supervisor. As a key member of the store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team of Customer Service Representatives.

Responsibilities
  1. Supervising a team of Customer Service Representatives, providing guidance and support to ensure excellent service delivery.
  2. Contributing to the growth of Metro Bank's retail customer base through proactive sales initiatives and exceptional customer service.
  3. Managing customer complaints through to resolution, ensuring high levels of satisfaction and loyalty.
  4. Participating in store events, promoting the bank's brand image, and driving sales growth.
Requirements
  • Proven track record in customer-facing roles, with experience in leading teams and driving sales growth.
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with colleagues, customers, and stakeholders.
  • Ambitious and results-driven leader, with a focus on achieving exceptional results and developing a high-performing team.
  • Ability to work under pressure, prioritizing tasks effectively and managing multiple projects simultaneously.
  • Excellent time management and attention to detail, ensuring accuracy and efficiency in all aspects of the role.
What We Offer

We offer a competitive salary, ranging from £35,000 to £50,000 per annum, depending on experience. Additionally, you will receive a discretionary annual bonus and a wide range of benefits, including:

  • A generous holiday allowance and attractive pension scheme.
  • A range of colleague discounts and opportunities for career advancement within the organization.

We pride ourselves on providing comprehensive training and development programs to ensure your success in this role. If you are passionate about delivering exceptional customer service and leading high-performing teams, we encourage you to apply.



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