Customer Service Representative

1 month ago


Gateshead, Gateshead, United Kingdom beBee Professionals Full time £22,000 - £28,000
Customer Service Advisor

We are seeking a skilled Customer Service Advisor to provide exceptional support to our customers. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat.
  • Provide product and service information.
  • Resolve customer complaints and escalate when necessary.
  • Process customer orders and manage account information.
  • Keep records of customer interactions.

Requirements:

  • Previous customer service experience.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries.
  • Proficiency in Microsoft Office and CRM systems.

Benefits:

  • Competitive salary and performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.


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