Customer Service Representative

1 month ago


Gateshead, Gateshead, United Kingdom Tructyre Fleet Management Limited Full time

Revolutionise Fleet Management with Tructyre

We are seeking a passionate individual to join our team as a Customer Service Advisor in Gateshead. As a key member of our Customer Experience Centre, you will be responsible for creating job requests, managing customer interactions, and ensuring seamless service delivery.

The Role: Customer Service Advisor - Gateshead

Salary: £23,869 per annum

Shift Patterns: 40 hours per week. Dayshift – Variety of regular shift patterns available (e.g., 06:00 – 15:00, 11:00 – 20:00) to suit your lifestyle, available Monday to Sunday.

About the Role

  • Delivering Exceptional Customer Service: You will be the face of our company, providing outstanding customer experiences through effective communication and issue resolution.
  • Managing Job Requests: You will create and manage job requests, ensuring that customer needs are met efficiently and effectively.

Key Requirements:

  • Outstanding Customer Service Ethos: A genuine passion for delivering exceptional customer experiences is essential.
  • Proficient in Microsoft Excel: Basic knowledge of Excel is required for data entry and analysis.
  • High-Volume Call Handling: Experience in handling high-volume calls in a fast-paced environment is crucial.

Benefits & Perks:

  • 264 hours Annual Leave (average 22 days)
  • Additional holidays for long service
  • A flexible pension scheme, including life assurance
  • Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers, and gyms
  • Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
  • Health and wellbeing program
  • Tyre Discount Schemes
  • Refer a Friend Scheme
  • Company Sick Pay


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