Customer Service Representative
1 month ago
Revolutionise Fleet Management with Tructyre
We are seeking a passionate individual to join our team as a Customer Service Advisor in Gateshead. As a key member of our Customer Experience Centre, you will be responsible for creating job requests, managing customer interactions, and ensuring seamless service delivery.
The Role: Customer Service Advisor - Gateshead
Salary: £23,869 per annum
Shift Patterns: 40 hours per week. Dayshift – Variety of regular shift patterns available (e.g., 06:00 – 15:00, 11:00 – 20:00) to suit your lifestyle, available Monday to Sunday.
About the Role
- Delivering Exceptional Customer Service: You will be the face of our company, providing outstanding customer experiences through effective communication and issue resolution.
- Managing Job Requests: You will create and manage job requests, ensuring that customer needs are met efficiently and effectively.
Key Requirements:
- Outstanding Customer Service Ethos: A genuine passion for delivering exceptional customer experiences is essential.
- Proficient in Microsoft Excel: Basic knowledge of Excel is required for data entry and analysis.
- High-Volume Call Handling: Experience in handling high-volume calls in a fast-paced environment is crucial.
Benefits & Perks:
- 264 hours Annual Leave (average 22 days)
- Additional holidays for long service
- A flexible pension scheme, including life assurance
- Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers, and gyms
- Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
- Health and wellbeing program
- Tyre Discount Schemes
- Refer a Friend Scheme
- Company Sick Pay
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