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Call Centre Operator

3 months ago

Gateshead, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. This is a full-time position with opportunities for career growth and advancement.

**Duties**:

- Answer incoming calls from customers and provide assistance with their inquiries
- Gather and enter customer information accurately into the system
- Analyze customer needs and offer appropriate solutions or recommendations
- Handle customer complaints or concerns in a professional and empathetic manner
- Upsell products or services to customers when applicable
- Follow call center scripts and guidelines to ensure consistent service quality
- Maintain a high level of phone etiquette and professionalism at all times

**Qualifications**:

- Fluent in English, both written and verbal
- Strong data entry skills with attention to detail
- Excellent communication skills, both listening and speaking
- Ability to analyze customer needs and provide appropriate solutions
- Previous experience in a call center or customer service role is preferred
- Ability to adapt to changing priorities and handle multiple tasks simultaneously

**Job Types**: Full-time, Permanent

Pay: From £25,665.05 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Gateshead: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 08/06/2024