Call Centre Agent

2 weeks ago


Gateshead, Gateshead, United Kingdom CSP U.K. LTD Full time
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative.

As a Call Center Representative, you will be responsible for providing excellent customer service and handling incoming calls in a professional and efficient manner.

This is a great opportunity for someone who enjoys helping others and thrives in a fast-paced environment.

Duties:

  • Answer incoming calls and respond to customer inquiries in a courteous and timely manner
  • Provide accurate information about products, services, and promotions
  • Assist customers with placing orders, processing returns, and resolving any issues or complaints
  • Perform data entry to update customer accounts and maintain accurate records
  • Analyze customer needs and recommend appropriate solutions or upsell additional products or services
  • Communicate effectively with customers to ensure their satisfaction and build longterm relationships
  • Follow call center scripts and guidelines to provide consistent service
  • Maintain a high level of phone etiquette and professionalism at all times

Experience:

  • Previous experience in a call center or customer service role is preferred but not required
  • Strong verbal and written communication skills in English
  • Ability to analyze customer needs and provide appropriate solutions
  • Excellent data entry skills with attention to detail
  • Ability to multitask and work efficiently in a fastpaced environment
  • Strong problemsolving skills and ability to handle difficult situations with patience and empathy

Job Types:
Full-time, Permanent

Pay:
From £24,464.22 per year

Benefits:

  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Gateshead: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 16/06/2024

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