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Call Centre Agent
2 weeks ago
As a Call Center Representative, you will be responsible for providing excellent customer service and handling incoming calls in a professional and efficient manner.
This is a great opportunity for someone who enjoys helping others and thrives in a fast-paced environment.Duties:
- Answer incoming calls and respond to customer inquiries in a courteous and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Perform data entry to update customer accounts and maintain accurate records
- Analyze customer needs and recommend appropriate solutions or upsell additional products or services
- Communicate effectively with customers to ensure their satisfaction and build longterm relationships
- Follow call center scripts and guidelines to provide consistent service
- Maintain a high level of phone etiquette and professionalism at all times
Experience:
- Previous experience in a call center or customer service role is preferred but not required
- Strong verbal and written communication skills in English
- Ability to analyze customer needs and provide appropriate solutions
- Excellent data entry skills with attention to detail
- Ability to multitask and work efficiently in a fastpaced environment
- Strong problemsolving skills and ability to handle difficult situations with patience and empathy
Job Types:
Full-time, Permanent
Pay:
From £24,464.22 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Gateshead: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 16/06/2024
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