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Client Services Coordinator
3 months ago
**Join Our Team as a Client Services Coordinator in Sunbury Upon Thames**
Are you a dynamic and customer-focused individual? Fluent Architectural Design Services, a leading architectural firm specialising in beautifully designed home extensions, loft conversions, and new builds, is looking for a Client Services Coordinator to be the welcoming face of our company.
As a Client Services Coordinator, you will be the first point of contact for our clients, playing a crucial role in representing our company and ensuring exceptional customer service. This is a fantastic opportunity for someone seeking a part-time role (25 hours a week).
**Responsibilities**:
Call Management: Efficiently handle incoming calls, directing them to the appropriate team members or departments.
Administration: Utilise strong administrative skills to support the smooth operation of daily office tasks, including data entry, document management, and scheduling.
Client Interaction: Interact with clients to gather and relay information accurately, ensuring their needs are met in a timely and professional manner.
Gatekeeper Role: Manage incoming inquiries and requests, filtering and directing them appropriately within the organisation.
Collaboration: Work closely with different teams within the company to ensure seamless communication and coordination.
Customer Relationship Management: Maintain positive client relationships by addressing queries, providing updates, and ensuring overall satisfaction.
Previous experience in a customer service role, demonstrating strong interpersonal and communication skills.
Proven administrative skills with a keen attention to detail.
Comfortable answering and directing calls, serving as the initial point of contact for clients.
Strong organisational abilities to manage tasks efficiently in a fast-paced environment.
Proficiency in basic office software and systems.
Positive attitude, proactive approach, and a commitment to delivering excellent customer service.
**What we will give you**:
- Annual salary of £16,000
- Part-time role: 25 hours a week
- Working hours: Monday to Friday, 9:30 am - 2:30 pm
- Progression and Development opportunities
- 27 days’ annual leave (Pro rata)
**Job Types**: Part-time, Temp to perm
Contract length: 6 months
**Salary**: From £16,000.00 per year
Expected hours: 25 per week
**Benefits**:
- Company events
- Company pension
- Free parking
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Sunbury (required)
Ability to Relocate:
- Sunbury: Relocate before starting work (required)
Work Location: In person
Application deadline: 08/03/2024
