Customer Experience Manager
1 day ago
**JOB TITLE**: Customer Experience Manager
**LOCATION**: Stroud
**SALARY**: Up to £40,000 DOE, plus 30% OTE
Healthcare plan | Company Discounts | 25 Days Holiday + Bank Holidays |
**WAY OF WORKING**: Full time | Permanent | Hybrid Working
**THE BUSINESS**:
- Britain’s greenest energy company
- A British Renewable Energy Company, specialising in in providing green energy to customers.
**THE JOB TITLE OPPORTUNITY**:
- You will be responsible overseeing the end-to-end customer journey for a subset of clients. You’ll be responsible for leading a team, who’s core function is to build exceptional relationships with strategic accounts.
- Works closely with a variety of internal stakeholders to ensure both industry regulatory requirements and service delivery targets are met
- Assist Business Sales in new business pitches, in support of our overall business growth plan
- Develop existing as well as supporting the introduction of new services through effective internal and external communication
- Work with the leadership team in Growth & Customer Experience to deliver a market leading B2B proposition and customer experience
- Work with third parties to ensure both internal service and targets are met
- Act as a key support to our debt colleagues, in the assisting of debt recovery
- Lead effective recruitment strategy across business unit
**YOUR KEY SKILLS**:
- Negotiating and Project Management and Leadership skills (desirable)
- Experience in managing customer relationships
- Experience of working within the B2B energy industry (desirable)
- Good computer literacy including Microsoft Office Packages
- Strong communication with ability to communicate to a senior level of stakeholder (both internally and externally)
- Ability to develop relationships
- Ability to set clear agendas and control external meetings with clients
- Strong networking & relationship building skills
- Ability to work under pressure and manage multiple deadlines
- Self-driven and results orientated
C4S Search connect future tech talent with leading deep tech, bio tech & clean tech organisations and we are always keen to hear from job seekers or those who work in the tech industry.
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