B2B Customer Relationship Manager

4 days ago


Stroud, United Kingdom Ecotricity Full time
Job Description

The Customer Relationship Manager is the day to day contact at Ecotricity for our high value/strategic business customers. You will own a portfolio of customers and will be their go to person to get things done.


The role itself is hands on, managing the entire service journey for your customers, from registration of new sites, to ensuring their bill is sent on time, paid in full and everything else in between.


You’ll provide a ‘world class’ service for your customer and whatever the query, proactive or reactive, you’ll get it sorted & keep them updated along the way.


Externally, you’ll build relationships with the key contacts of your accounts & do what you say you’ll do, in a timely manner. It’s about making them feel valued & offering a service that sets us apart from the rest


Internally, you’ll provide outputs to measure Service Levels & update the business on how we are performing for that customer. You’ll act as the voice of your customer, helping us make decisions that nurture the relationship.


You’ll work closely with Strategic Relationship Managers and Business Development Managers, as well as people across the business and so strong stakeholder management is a must.


Core Responsibilities:




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