Apprentice Secretary

5 months ago


Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

Deal efficiently and effectively with direct and indirect (i.e. telephone) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g.

Make Outpatient appointments in response to urgent referrals and AMU referrals, overbooking clinics as necessary. Obtain patients case notes and test results as necessary. Contribute to the accurate maintenance of same by incorporating results, correspondence etc. as specified by Trust Policy.

Frequent bending, lifting and transportation of heavy, bulky case notes (average weight of clinic notes handled is 17 kilos, excluding the weight of the trolley) throughout the day. Provide accurate and confidential information to assist with continued data entry, strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes. Register new patients and create a new set of patient notes as required. Assist in audit work as required by Consultant and Medical Staff.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.



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