Customer Support Officer

3 months ago

Doncaster, United Kingdom Tunstall Full time

We are recruiting for **a Customer Support Officer** to join our Customer Satisfaction Centre on a **6-month fixed term contract**, and work as part of a team of 20 colleagues, handling customer requests while supporting your engineering colleagues with efficient diary management.

This fixed term contract **would require four weeks of training**, where you would be **based at our Whitley Head Office** (DN14 0HR), but once this is complete, you would be **based at our Response Centre in Doncaster** (DN6 7FE), on the working pattern below.
- **19 hours per week** (**Sat & Sun; 8am to 6pm**)

**What we offer**:

- Competitive salary: £20,397 pa (pro rata)
- 24 days holiday (pro rata)
- Contributory pension (up to 9% combined pension contribution)
- Volunteer day
- Car benefit scheme
- Perks and benefits that include things like: free eye tests, a cycle to work scheme, retail discounts and a subsidised on-site canteen
- Free car parking
- A warm and welcoming team environment
- Development and a chance to build a rewarding career

**What will you be doing in this role?**

As a Customer Support Officer, you will be liaising with our all-important customers, **providing an excellent service every time**. You will be speaking to local authorities and councils about queries such as reporting faulty equipment, chasing existing work, requesting new installations and general enquiries, as well as efficiently and effectively planning the engineer resource and workload.

**Your key day-to-day responsibilities could include**
- Speaking to local authorities and councils about queries such as reporting faulty equipment, chasing existing work, requesting new installations and general enquiries,
- Efficiently and effectively planning the engineer resource and workload,
- Coordinating engineer’s schedules including leave requests, daily and on-call working rota, based on availability,
- Utilising an appointment booking system to manage the attendance of engineers and ensuring all requests are accurately logged on an in-house system,
- Liaising with third parties, where subcontract labour is used, for specialist or field work,
- Creating maintenance visit schedules, booking appointments, and producing quotations for chargeable work. Seeing the quotations through to completion by order numbers and invoicing.
- An excellent telephone manner and naturally friendly and empathetic style,
- A strong, clear and confident communicator,
- Flexible approach to work, able to identify priorities and adjust accordingly,
- Ability to organise and plan effectively,
- A keen eye for detail,
- Competent IT user, proficient in the use of MS Office (Outlook, Word, Excel),
- Previous experience in customer relations roles would he desirable.

**A bit about us**:
Tunstall is a **market-leading health** and **care technology provider**.

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our **incredible team of 3,000+ peopl**e provide **lifesaving** and **life changing technology** and **services to millions of customers across 18 different countries**.

At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

**Each Tunstall colleague has a superpowerthey’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.**

**IND1

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