Customer Support Representative

2 days ago

Doncaster, Doncaster, United Kingdom Lloyds Banking Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and social media
  • Resolve customer queries and issues in a professional and courteous manner
  • Work collaboratively with colleagues to ensure customer needs are met
  • Develop and maintain a thorough understanding of our products and services
  • Contribute to the development of new processes and procedures to improve customer experience
What We Offer

We offer a competitive salary and benefits package, including a generous pension contribution, annual performance-related bonus, and share schemes. You will also have access to a range of wellbeing initiatives and generous parental leave policies.

About Us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are a values-led culture, dedicated to building a workforce that reflects the diversity of our customers and communities. We are committed to creating a truly inclusive workplace where all colleagues have the opportunity to make a real difference.

Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team
  • Flexibility to work varying shifts, including weekends
Why Join Us?

At Lloyds Banking Group, we are passionate about making a difference to our customers, businesses, and communities. We offer a wide range of career opportunities, from customer-facing roles to back-office functions. We are committed to developing our colleagues and providing a supportive and inclusive work environment.

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