Customer Support Advisor

3 months ago

Doncaster, United Kingdom Wienerberger België Full time

Internationally successful: The Wienerberger Group

Come and join us as a Customer Support Advisor at our Sandtoft office in Doncaster

Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction.

About the Role

As Customer Support Advisor you will deliver outstanding service to our customers, building strong trusting relationships and handling their orders promptly and accurately.

You’ll be providing seamless communication for the customer, ensuring the dispatch/logistics team are kept in the loop to make sure our products arrive when needed.

Responsible for contributing to the department’s success with the main focus on providing outstanding customer service to both internal and external customers, you will deal with daily general enquiries, filing, processing orders and sample requests and dealing with all calls confidently, efficiently and accurately.  You will have drive and enthusiasm to build good customer relationships, meet targets and deadlines are pre-requisites to your success within this role. You must also have the ability to work as part of a team.

You’ll be joining a friendly team based at our Head Office, with excellent training to help you succeed, and opportunities to develop in the business.

Duties also include:

  • Ensuring the system is used correctly when pricing customers
  • Check orders are input correctly and liaise with customers ensuring best service
  • Share any information that needs to be communicated to other team members in a clear and effective manner (verbal or email)
  • Make internal and external calls to customers in a professional manner for both sales opportunities and to advise or provide technical information
  • Answer the phone in a professional manner ensuring that abandoned calls are kept to the absolute minimum
  • Ensure all correct complaint procedures are complied with and the correct authorisation is sought for any complaints that need despatching
  • Receive QA updates and process further action on the complaints
  • Obtain the correct authorisation for any complaints that need despatching
  • Ensure all information is obtained from Area Managers for any new complaints to be entered onto the system
  • Ensure that all sample requests are followed up in a timely manner.
  • Responsibility for any other tasks necessary to aid the smooth running of the Customer Support department at the Sandtoft site.
  • Maintain excellent relationships with the external sales team
  • Participate in customer visits and attend sales meetings
  • Data checking & verifying schedules
  • Providing customers with regular updates on their cases
  • Supporting the sales team with pricing, orders and investigating problems

Hours of Work:  Monday to Friday, –

About You

You will be an experienced Customer Service/Customer Support professional who has supported customers with queries and investigated issues.

You’ll have a positive attitude and a commitment to excellent customer service.

Strong communication (verbal and written) is key as you’ll regularly be corresponding via email or phone call with both customers and internal colleagues.

You’ll also have/be:

  • Good analytical skills
  • Be proficient in Microsoft applications (Word, Outlook, Excel etc)
  • Be a team player
  • GCSE Maths and English
  • Positive can do attitude
  • Excellent phone manner
  • Ability to work calmly under pressure
  • Computer literate
  • Able to work on own initiative and as part of a team

About our Benefits

  • Salary up to £26,700 (depending on experience)
  • Professional growth, training, and opportunities to hone your skills and knowledge
  • Annual bonus scheme up to 4%
  • Ability to purchase additional holidays
  • Company Pension
  • SIP – ability to become a shareholder via our Share Scheme
  • Life Assurance
  • Flexible benefits offering (including health, wellbeing and money saving opportunities)

About us

With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

So what are you waiting for?  Come and join Wienerberger as a Customer Support Advisor and start growing your career with us today

The closing date for this role is subject to change and may be closed earlier than advertised.

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