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Customer Service Advisor
2 months ago
Customer Service Advisor
Denaby Main, Doncaster
Ref: VA2133
#OFE
Benefits
Competitive salary 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much moreSteer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression
Due to continued business growth, we have an exciting opportunity to join our dynamic and dedicated Central Claims team in Doncaster as a Customer Service Advisor.
We are seeking a candidate who is passionate about providing our customers with an expert and personal experience, making it clear the things they value are in safe hands with Steer Automotive Group.
About the Role
You will be working in our Central Claims contact hub to support customers in a variety of different ways, operating across our phone system and through email.
You will be responsible for:
Delivering a fast and efficient service to insurers and customers. Ensuring accurate administration of customer files, whilst building a genuine rapport. Handling telephone and email enquiries within the contact hub. Efficiently deploying claims based upon a geographical area. Working to targets to achieve team and individual goals.
About You
In order to excel as a Customer Service Advisor in our Central Claims team, you will have:
Excellent customer service and communication skills. The ability to multitask. Good organisational skills. The ability to work in a fast-paced environment.A professional telephone manner is also essential for this position, as is the ability to communicate effectively via email. You will be a team player, as well as be able to work individually to achieve daily targets.
If you are passionate about delivering exceptional customer service and are seeking a new challenge in a growing automotive repair business that values excellence, integrity and innovation, apply today
Share this job LocationDoncaster
DepartmentSite Operations
Job TitleCustomer Service Advisor
SalaryUp to £26,000
ExperienceCustomer Service, Call Centre
CityDoncaster
CountryUnited Kingdom
