Customer Service Advisor

5 months ago


Doncaster, United Kingdom Next PLC Full time

**Customer Service Advisor - D2 Contact Centre, Armthorpe, Doncaster DN3 3FQ**

**Shift**: We operate a 4 on 4 off rota, and your hours will be 21 or 23.5 hours per week*

Shift 1: Weekends 8am-5pm, weekdays 8am-2pm (23.5 hours)

Shift 2: Weekends 8am-2pm, weekdays 3pm-9pm (21 hours)

**Salary**: Base pay is £10.60 per hour plus an additional £1 per hour for working weekends.

On successful completion of a 6 month probationary period, there is then the potential to earn a performance related bonus of up to 20%. There is a further enhanced pay increase opportunity for Customer Service Advisors achieving consistent targets to earn up to £11.24 per hour.

**Location**: Onsite, based in Armthorpe, Doncaster

Come and join the NEXT Online Team Due to our continued and exciting growth we have a number of new opportunities

**Benefits**:

- Full training and exciting opportunities for further career progression
- Potential overtime to boost your salary
- 25% off a huge selection of Next, Lipsy & Victoria's Secret products
- Company performance based bonus
- Fantastic NEXT Sharesave scheme
- 10% off most partner brands & up to 15% off Branded Beauty
- Early VIP access to sale stock
- Access to fantastic discounts at NEXT Staff Shops
- Canteen with great food at amazing prices
- Access a 24/7 digital GP and other free health and wellbeing services
- Free on-site parking

**About the Role**

This is a unique customer service role with no sales targets; you’ll purely be measured on the service you deliver so you can focus entirely on giving a truly outstanding customer service. Our modern and friendly contact centre in Doncaster has doubled in size since we opened and it has never been a more exciting time to join the NEXT Online family.

**You will**:

- Give exceptional customer service by truly listening to the customer and resolving their queries
- Treat every customer like it’s your first and only customer that day
- Navigate through various computer systems, liaise with other teams across NEXT if required
- Work to set Key Performance Indicators and Service Level Agreements.
- Engage with customers and colleagues, creating a people focused work culture.

*During our peak trading periods you’ll also be required to work additional 6 hour shifts per week, for up to 20 weeks of the year.

**About You**

We provide 3 weeks of in - depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries.

**What Next?**

**Job Types**: Part-time, Permanent

**Salary**: £10.60-£11.24 per hour

Expected hours: 21 - 23.5 per week

**Benefits**:

- Canteen
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Doncaster, DN3 3FQ (required)

Ability to Relocate:

- Doncaster, DN3 3FQ: Relocate before starting work (required)

Work Location: In person



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