Customer Support Executive

7 months ago

Doncaster, United Kingdom Close Brothers Group Full time

**OVERALL SUMMARY**

Join Close Brothers Motor Finance Team where you will manage all accounts that fall into our special case handling procedure, all accounts that require work in line with the current IN Notice of Default period and Post Notice of Default strategy and to effectively manage the ongoing asset recovery and disposal process for voluntary terminations, PCP hand-backs, repossessions and voluntary surrenders. Working as part of the Customer Support team our ideal team member will have previous experience in a customer focused environment with excellent communication skills.

**RESPONSIBILITIES**

Arrears:

- Managing relationships with customers on an individual basis to ensure a successful customer and business outcome.
- Managing and owning customers that fall into special case categories by following the agreed procedure.
- Identifying possible fraudulent accounts, taking the correct action to resolve issues quickly and informing management of potential losses and action taken.
- Reviewing and actioning all cases in line with the company’s collection principles.
- Managing, reviewing and actioning credit arrears cases.
- Effectively managing case transfer post termination to Head Office Branch Services Team.
- Liaising with third party agents on all asset recovery requirements.
- Effectively managing voluntary termination, voluntary surrender and PCP hand-back processes.
- Effectively managing asset sales through auction houses and approved sales channels.
- Managing accounts within Notice of Default period to ensure successful customer and business outcomes.

General:

- Carrying out duties in accordance with the company’s standard policies and procedures
- Completing general office administration office duties
- Dealing with customer complaints and general queries - Effectively handling all inbound and outbound customer contact
- Managing daily workloads via dashboards
- Maintaining customer data and account records in line with policy and procedure

Risk & Compliance
- Ensuring that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
- Ensuring all inbound and outbound calls are handled in line with our current Quality Assurance process.

**WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE**:

- Excellent customer service skills.
- experience in a customer focused environment.
- experience dealing with vulnerable customers.
- Demonstrable experience of working within a structured process.
- Excellent IT Skills (MS Word, Excel and Outlook)
- The ability to work well as part of a team.

**IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/ARE**:

- Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act.
- experience in a collections/customer service environment.

**ABOUT US**
- For roles offering hybrid working:_ At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.

**To find out more about life at Close Brothers**:
**To find out more about our benefits**:
**To find out more about our commitment to creating an inclusive environment**:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

**The Company**

We specialise in helping people buy new and used cars, motorbikes and light commercial vehicles. Working with a network of reputable dealer and broker partners, we provide flexible finance solutions to our customers that are convenient, hassle-free and most importantly, affordable. With headquarters in the North of England, we have branches covering the whole of the UK, serving the needs of our partners and customers and offering a personal hands-on approach to vehicle finance.

Close Brothers Motor Finance is part of the FTSE 250 listed Close Brothers Group plc, a specialist financial services group which makes loans, trades securities and provides advice and investment management solutions to a wide range of clients. Close Brothers was established in 1878 and employs over 2,500 people, principally in the UK.

**Inclusion**

**The Benefits**

**Private medical**

**Discounted health checks**

**Stakeholder pension contribution**

**Gym discounts**

**Cycle to work scheme**

**Save As You Earn scheme**

**Purchase additional holiday**

**Charity & Sustainable work**

At Close Brothers, we are dedicated to helping the charities that matter most to our employees. Our donations continue to increase year on year thanks to our fundraising efforts and

  • Customer Support Executive

    1 week ago

    Doncaster, United Kingdom Rullion Ltd Full time

    **Role Title; Customer Support Executive** Location; Doncaster Hours: Monday - Friday (Standard hours 9am - 5pm, can be flexible i.e 8am - 4pm/9am-5pm) Working setup; Office Based ideally but client open to hybrid working Onboarding: DBS and Credit check applicable Salary; £22,660 - £26,780 Acting as an agency on behalf of our client, one of the UK's...

  • Customer Success Executive

    1 week ago

    Doncaster, United Kingdom Automated Analytics Full time

    Client Success Executive Sidings Court, Doncaster, United Kingdom **Travel** 0-25% **Department** Customer360 **Role Type** Individual **Employment Type** Full-Time **Work Site** On Location **Reporting to** Head of Client Success **HR Job Ref** AA-HR-JD-CSE002 **Direct reports** 0 **Salary Band** A **Salary range** £20,000 -...

  • Customer Services Executive

    1 week ago

    Doncaster, United Kingdom Travail Employment Group Full time

    **Customer Services Executive** **c.£24k - Doncaster - 29 days holiday increasing to 33 in 5 years Day shifts only - Mon-Fri - easily accessible via public transport** **Hours**: Mon-Fri; 7.30am-4.30pm Mon - Thurs finishing at 4pm on Friday **Salary: c.**£24,000 per annum depending on skills, abilities and experience **Holidays**: 25 plus...

  • Sales Support Executive

    4 days ago

    Doncaster, United Kingdom CMR Recruitment Full time

    **Job Title: Sales Support Executive** **Location: Doncaster** **Salary: £26,000 - £29,000 (depending on experience) + Bonus** **Summary of Position**: Our client, a leading supplier of construction site consumables are looking for a Sales Support Executive to join their team. The Sales Support Executive will be responsible for picking up customer...

  • Customer Support Executive

    1 week ago

    Doncaster, United Kingdom Close Brothers Group Full time

    OVERALL SUMMARY Join Close Brothers Motor Finance where you will provide specialised customer service to customers who fall into our special case category ensuring that the right outcome is achieved for both them and the business. Working as part of the Customer Support Team our ideal team member will have previous experience working in a high-level...

  • Operations & Customer Service Executive

    7 months ago

    Doncaster, United Kingdom Touchstone Education Full time

    **Department**:Operations **Job title**: Operations & Customer Service Executive **Location**: Doncaster, DN4 **Hours**:40 per week, including some evenings and weekends **Contract**: Perm, Fulltime **Level**:1 **Why join us?** - We are a fast-growing business that has an exciting opportunity for an Operations & Customer Service Executive to be apart...

  • Customer Service and Operations Executive

    4 days ago

    Doncaster, United Kingdom Touchstone Education Full time

    **Department**:Operations **Job title**: Operations & Customer Service Executive **Salary**:£26,500 **Location**: Doncaster, DN4 **Hours**:40 per week, including some evenings and weekends **Contract**: Perm, Fulltime **Level**:1 **Why join us?** We are a fast-growing business that has an exciting opportunity for an Operations & Customer Service...

  • Administration / Customer Service Executive

    7 months ago

    Doncaster, United Kingdom Go Green Ltd Full time

    **Administration / Customer Service Executive / Contracts Executive** **Are you looking for a chance to build a long and successful career in a market-leading business with an environmental focus? The chance to make a difference for greener futures throughout the UK and Europe? Look no further!** We are hiring a number of positions across our Projects team...

  • Customer Operations Support

    7 months ago

    Doncaster, United Kingdom Unipart Rail Full time

    Unipart Rail is part of the Unipart Group, one of Europe's leading independent logistics’ companies that employs more than 8,000 employees worldwide and has an annual turnover of more than £800 million. We have a long heritage in the rail industry based on decades of experience, we have continuous improvement plans to embrace innovation in both products...

  • Social Media Executive

    2 weeks ago

    Doncaster, United Kingdom Reed Business Support Full time

    I am currently recruiting for a Digital Support Officer to work on behalf of my client, a leading housing organisation based in Doncaster. **The hours of work are 8.30am to 5pm Monday to Friday - with half an hour for lunch.** - Your role will be to support initiatives aimed at enabling customers to access and engage fully with the services encouraging take...

  • Internal Sales Executive

    2 days ago

    Doncaster, United Kingdom Cantello Tayler Recruitment Full time

    Internal Sales ExecutiveCantello Tayler Recruitment are currently recruiting for an Internal Sales Executive to join our client based in Doncaster.The successful candidate will support the sales divisions and requires an organised and methodical approach to their work along with good attention to detail and the ability to work on your own initiative.The...

  • Accommodation Support Officer

    4 days ago

    Doncaster, United Kingdom Reed Business Support Full time

    I am currently recruiting for an Accommodation Support Officer to work at my client, a leading social housing organisation based in Doncaster. Main duties will include: - Helping sign up tenants to properties and temporary accommodation - Going out to void properties and noting down anything on the inspection list - Arrange for any repairs / maintenance to...

  • Sales Executive

    2 weeks ago

    Doncaster, United Kingdom Auto Skills UK Full time

    SALES EXECUTIVE OTE: £50,000+ Location: Doncaster Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team.   Responsibilities of a Sales Executive ·Looking after and Maintain contact with customer's throughout the sales and pre-delivery process. ·You will manage all sales appointments in a...

  • Sales Executive

    1 month ago

    Doncaster, United Kingdom Auto Skills UK Full time

    SALES EXECUTIVE OTE: £50,000+ Location: Doncaster Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team.   Responsibilities of a Sales Executive ·Looking after and Maintain contact with customer's throughout the sales and pre-delivery process. ·You will manage all sales appointments in a...

  • Sales Executive

    4 weeks ago

    Doncaster, United Kingdom Auto Skills UK Full time

    SALES EXECUTIVE OTE: £50,000+ Location: Doncaster Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team.   Responsibilities of a Sales Executive ·Looking after and Maintain contact with customer's throughout the sales and pre-delivery process. ·You will manage all sales appointments in a professional...

  • Sales Executive

    2 days ago

    Doncaster, United Kingdom Auto Skills UK Full time

    SALES EXECUTIVE OTE: £50,000+ Location: Doncaster Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team.   Responsibilities of a Sales Executive ·Looking after and Maintain contact with customer's throughout the sales and pre-delivery process. ·You will manage all sales appointments in a...

  • Customer Support Advisor

    2 weeks ago

    Doncaster, United Kingdom Austin Banks Ltd Full time

    **Customer Support Advisor** **Doncaster** **£20,600** Available to work shifts between 8am-8pm, ANY 5 OUT OF 7 days AFTER 3 MONTHS, HYBRID WORKING Our well-established client are looking to expand their Customer Support team, are you friendly with a helpful attitude? Then we want to hear from you! Driving Licence essential due to client...

  • Sales Executive

    2 months ago

    Doncaster, United Kingdom CV-Library Full time

    SALES EXECUTIVE OTE: £50,000+ Location: Doncaster Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team.   Responsibilities of a Sales Executive ·Looking after and Maintain contact with customer's throughout the sales and pre-delivery process. ·You will manage all sales...

  • Client Support Executive

    7 months ago

    Doncaster, United Kingdom Doran Scott Williams Full time

    **About DSW** DSW supports its clients to develop their people. We ensure that organisations have the talent they need and that their people have the skills they need to pursue successful careers. We operate across three core service lines and bring these together as a managed learning service for our larger clients. **Learning & Development Consultancy...

  • Sales Executive

    1 week ago

    Doncaster, United Kingdom Clemence Rogers Recruitment Full time

    **Sales Executive - Doncaster - Competitive Salary** Clemence Rogers are currently recruiting for a Sales Executive to be based in Doncaster. Our client is looking for the right person to join their team and help us thrive. **Key Responsibilities for a Sales Executive**: - Learning about key areas of the business, market and the company's product range. -...