Customer Services Executive
4 days ago
**Customer Services Executive**
**c.£24k - Doncaster - 29 days holiday increasing to 33 in 5 years Day shifts only - Mon-Fri - easily accessible via public transport**
**Hours**: Mon-Fri; 7.30am-4.30pm Mon - Thurs finishing at 4pm on Friday
**Salary: c.**£24,000 per annum depending on skills, abilities and experience
**Holidays**: 25 plus stats
**Getting there**: Free onsite parking, close to a bus route
**The future**: Solid and growing client base, full order book, longevity and stability
**Environment**: A family-owned business, employee first approach
**Customer Services Executive, o ver view**:
Our client is keen to recruit a Customer Services Exec to support the sales and operations teams in delivering world class service with every order. They would process orders, answer customer queries, and communicate effectively with customers on the statusof their orders. This role requires close working with account managers and their customers to ensure we are providing fantastic service with customer orders
**Duties of the Customer Services Executivei nclude**:
Processing orders, answering customer queries and communicating effectively with customers on the status of their orders.
Closely working with account managers and their customers to ensure the business is providing fantastic service with every customer order.
Working with the sales team, supply chain and warehouse in dealing with urgent requests.
Answering queries and dealing with complaints from customers, communicating proactively on the status of open orders.
Support the preparation and management of the Back Orders, liaising effectively with all departments.
And last but not least - ensure world class communication with every order
Be 100% service orientated - displaying a can-do attitude and a willingness to resolve problems quickly and taking responsibility to ensure they are complete.
Be an excellent administrator, skilled with MS Office Suite.
Have a keen eye for detail, being methodical and accurate when completing tasks.
Communicate effectively with customers and internal stakeholders, show evidence of this in previous roles.
Be able to prioritizes activities - as there will be times when there are many tasks that require doing at once.
Travail employment group is operating as an employment agency.
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