Customer Service Support Assistant

7 days ago


Doncaster, United Kingdom Reliant Resource Services limited Full time

We are currently recruiting for an Electrical Installation company who are looking for support planners to join their rapidly expanding team, working in their Doncaster office

This is an exciting opportunity to join a fast-growing business within the renewable energy market.

**Duties**
- Coordinating engineers effectively to achieve maximum output.
- Contacting existing customers to arrange engineer appointments via telephone
- Document all call information according to our procedures
- Update existing customer information in our system
- Investigation of engineer aborted jobs
- Contacting existing customers to offer new products and services
- Reporting directly to the Team Leader to achieve operational efficiency and maintenance of KPIS.
- Effectively dealing with any queries, handling, and resolving customer complaints

**Role requirements**
- Previous experience working in a call centre environment making outbound calls would be advantageous but not essential
- Target driven
- Strong problem-solving abilities, attention to detail and reliability
- Computer Literate, I.T skills, experience with Microsoft Outlook
- Good organizational skills and the ability to multi-task
- Keen attention to detail, working accurately under pressure
- Good written and verbal communication skills

**Role Details**
- 22 days holiday allowance + an extra day after yearly work anniversary (up to 25)
- 40 hours working week
- Company pension
- Basic £21,000



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