Customer Support Executive

3 days ago


Doncaster, United Kingdom Close Brothers Group Full time

OVERALL SUMMARY

Join Close Brothers Motor Finance where you will provide specialised customer service to customers who fall into our special case category ensuring that the right outcome is achieved for both them and the business. Working as part of the Customer Support Team our ideal team member will have previous experience working in a high-level Customer Service role with excellent customer services and communication skills.

RESPONSIBILITIES

Managing and owning customers that fall into special case categories by following our agreed procedures.

Reviewing and actioning all cases in line with the company’s collection principles, which involves managing, reviewing and actioning credit arrears cases.

Liaising with third party agents on all asset recovery requirements.

Effectively managing voluntary termination, voluntary surrender and PCP hand-back processes.

Identifying possible fraudulent accounts, taking the correct action to resolve issues quickly and informing management of potential losses and action taken.

Effectively handling all inbound and outbound customer contact.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE

Excellent customer service skills.

Previous experience in a customer focused environment.

Previous experience dealing with vulnerable customers.

The ability to demonstrate an empathetic approach.

Demonstrable experience of working within a structured process.

Excellent IT Skills (MS Word, Excel and Outlook).

The ability to work well as part of a team.

A passion to deliver exceptional service and are excited about working with us

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE

Previous experience in a collections environment.

Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act.

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.



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