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Customer Support Specialist

2 months ago

Doncaster, Doncaster, United Kingdom Wienerberger België Full time
About the Role

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Wienerberger België. As a Customer Support Specialist, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues
  • Maintain accurate records of customer interactions and issues
  • Contribute to the development and implementation of customer support processes and procedures
  • Participate in training and development programs to enhance customer support skills and knowledge
Requirements
  • Proven experience in customer support or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other relevant software
  • Ability to work independently and as part of a team
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About Us

Wienerberger België is a leading provider of building materials and infrastructure solutions. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a highly skilled and experienced Customer Support Specialist to join our team.