Customer Support Specialist

4 weeks ago


Doncaster, Doncaster, United Kingdom Close Brothers Group Full time

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at Close Brothers Group. As a key member of our Customer Support team, you will be responsible for managing customer relationships and ensuring successful customer and business outcomes.

Key Responsibilities

  • Manage relationships with customers to ensure successful customer and business outcomes.
  • Own and manage customers that fall into special case categories by following agreed procedures.
  • Identify possible fraudulent accounts and take corrective action to resolve issues quickly.
  • Review and action all cases in line with the company's collection principles.
  • Manage and review credit arrears cases.
  • Effectively manage case transfer post termination to Head Office Branch Services Team.
  • Liaise with third-party agents on all asset recovery requirements.
  • Manage accounts within Notice of Default period to ensure successful customer and business outcomes.

Requirements

  • Excellent customer service skills.
  • Previous experience in a customer-focused environment.
  • Previous experience dealing with vulnerable customers.
  • The ability to demonstrate an empathetic approach.
  • Demonstrable experience of working within a structured process.
  • Excellent IT skills (MS Word, Excel, and Outlook).
  • The ability to work well as part of a team.

About Us

Close Brothers Group is a leading UK merchant banking group providing lending, deposit taking, wealth management services, and securities trading. We provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.



  • Doncaster, Doncaster, United Kingdom Wienerberger België Full time

    We are seeking a highly skilled Customer Support Specialist to join our team at Wienerberger België.About the RoleAs a Customer Support Specialist, you will be responsible for delivering exceptional customer service, building strong relationships, and handling customer inquiries with efficiency and accuracy.Key ResponsibilitiesProvide timely and effective...


  • Doncaster, Doncaster, United Kingdom Close Brothers Group Full time

    Job SummaryWe are seeking a skilled Customer Support Specialist to join our team at Close Brothers Group. As a key member of our Customer Support team, you will be responsible for managing customer relationships and ensuring successful customer and business outcomes.Key ResponsibilitiesManage relationships with customers to ensure successful customer and...


  • Doncaster, Doncaster, United Kingdom Close Brothers Group Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Close Brothers Group. As a key member of our Customer Support team, you will be responsible for managing customer relationships and ensuring successful customer and business outcomes.Key ResponsibilitiesManage relationships with customers to ensure successful customer...


  • Doncaster, Doncaster, United Kingdom Close Brothers Group Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Close Brothers Group. As a key member of our Customer Support team, you will be responsible for managing customer relationships and ensuring successful customer and business outcomes.Key ResponsibilitiesManage relationships with customers to ensure successful customer...


  • Doncaster, Doncaster, United Kingdom Close Brothers Group Full time

    Role OverviewWe are seeking a skilled Customer Support Specialist to join our team at Close Brothers Group. As a key member of our Customer Support team, you will be responsible for managing customer relationships and ensuring successful customer and business outcomes.Key ResponsibilitiesManage relationships with customers to ensure successful customer and...

  • Support Specialist

    4 weeks ago


    Doncaster, Doncaster, United Kingdom beBee Professionals Full time £20,000 - £30,000

    At beBee Professionals, we are looking for a Support Specialist - Customer Experience to deliver exceptional customer service in Doncaster, United Kingdom. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information.Key Responsibilities:Handle customer calls, emails, and chat...

  • Senior Support Worker

    4 weeks ago


    Doncaster, Doncaster, United Kingdom Creative Support Full time

    We are seeking a compassionate and highly motivated Senior Support Worker to join our Doncaster Supported Living Services team. As a Senior Support Worker, you will work alongside the Team Leader to deliver high-quality, outcome-focussed support to tenants with a range of complex needs, including learning disabilities, autism, and complex needs.Your role...

  • Senior Support Worker

    1 month ago


    Doncaster, Doncaster, United Kingdom Creative Support Full time

    We are seeking a compassionate and highly motivated Senior Support Worker to join our team in Doncaster, South Yorkshire. As a Senior Support Worker, you will play a vital role in delivering high-quality, person-centred support to individuals with complex needs.Your key responsibilities will include:Developing and leading the team to ensure tenants receive...


  • Doncaster, Doncaster, United Kingdom Close Brothers Group Full time

    Customer Support RoleWe're looking for a skilled Customer Support Executive to join our team at Close Brothers Group. As a key member of our Customer Support team, you'll be responsible for managing accounts that fall into our special case handling procedure, working closely with our customers to resolve issues and ensure successful outcomes.Key...


  • Doncaster, Doncaster, United Kingdom Randstad Student Support Full time

    About the Role:We are seeking a reliable and organised individual to join our team as a Support Assistant for Students with Needs in Doncaster.This flexible role is perfect for students who want to work on campus, with no weekends and term-time only hours.As a Support Assistant, you will provide practical support to students with disabilities, helping them...


  • Doncaster, Doncaster, United Kingdom https:www.energyjobline.comsitemap Full time

    PACS Technical Support SpecialistJoin a global market leader in Medical Software Systems as a PACS Technical Support Specialist. This rewarding role involves managing customer relationships, resolving technical issues, and providing support via email or phone.Key Responsibilities:Manage customer relationships and resolve technical issues.Provide support via...


  • Doncaster, Doncaster, United Kingdom Doncaster Council Full time

    **Job Summary**Doncaster Council is seeking a highly organized and flexible Business Support Assistant to provide comprehensive business support functions for our specialist teams.The ideal candidate will have experience of providing administrative support in a busy office, excellent customer service skills, and the ability to work to conflicting...


  • Doncaster, Doncaster, United Kingdom TRS Consulting Full time

    PACS Technical Support SpecialistThis is a rewarding role for a customer-focused individual who will be responsible for managing customer relationships and resolving all PACS technical support issues. The successful applicant will provide support via email or phone, work with key healthcare informatics and medical imaging customers, and ensure that customer...


  • Doncaster, Doncaster, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Frontline Support Specialist to join our team at beBee Professionals in Doncaster.Key Responsibilities:Engage with customers to deliver exceptional service and support.Participate in all aspects of the operational workflow, including customer engagement and team collaboration.Work closely with team members to achieve operational success and...


  • Doncaster, Doncaster, United Kingdom beBee Professionals Full time £20,000 - £30,000

    beBee Professionals is looking for a Client Support Specialist to deliver exceptional customer service in Doncaster, UK. As a key member of our team, you will provide timely and effective support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service...


  • Doncaster, Doncaster, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Doncaster is seeking highly motivated individuals to fill Operational Support Specialist positions. As a key member of our team, you'll provide exceptional customer service and support, contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of the...


  • Doncaster, Doncaster, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Sales Specialist to join our retail team in Doncaster, United Kingdom. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.Key Responsibilities:Provide exceptional customer service and support the store's day-to-day operations.Greet and assist...


  • Doncaster, Doncaster, United Kingdom Network Rail Full time

    About the RoleAt Network Rail, we're at the forefront of technology and innovation, shaping the future of the railway industry. As a Network Support Specialist, you'll be part of our Digital, Data, and Technology (DDaT) directorate, enabling our customers and industry partners with modern and transformative technology.Key ResponsibilitiesDiagnose and resolve...


  • Doncaster, Doncaster, United Kingdom Orbia Full time

    Job Title: Customer Service Export SpecialistThe Customer Service Export Specialist will be responsible for providing a value-added service to both internal and external customers, and to respond positively and professionally in a timely manner with enthusiasm, accuracy and reliability.Key Responsibilities:Receive and accurately process customer orders,...


  • Doncaster, Doncaster, United Kingdom Network Rail Full time

    Transforming the Railway Industry with Digital InnovationNetwork Rail is at the forefront of digital transformation, and we're seeking a skilled Voice Network Support Specialist to join our team. As part of our DDaT directorate, you'll play a critical role in enabling our customers and industry partners with modern and transformative technology.Working as...