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Customer Support Administrator

2 months ago

Doncaster, United Kingdom Distinct Consultancy Group Ltd Full time

Customer Support Administrator - £24,000 + Private Medical + 33 Days Holiday + Career Progression + Early Finish Fridays + Flexible Working + Market Leader + Benefits

The CompanyOur client are a market leading manufacturer who operate on a global basis. Due to continued expansion they have an excellent opportunity to join their business as an Customer Support Administrator.

There is a clear path for future growth & expansion of the team. This is an excellent opportunity to further your career in a growing business.

The Role

Reporting into the Contract Manager, the Customer Support Administrator will provide day to day administration to support the Services and Contract Management Teams, assisting with and supporting the processing of documentation for key business processes. Liaise with external and internal stakeholders, contractors, customers, and suppliers. Build robust relationships to ensure effective management of the contracts.

Main duties include:

  • Co-ordination of Services Team
  • Providing quotes and managing customer information through the company CRM
  • Effective communication with customers, the Services Team and Contract Management Team to assist in the proactive management of any issues.
  • Provide Customer KPI Data for presentation by the Contract Management Team
  • Maintain and ensure key business trackers, databases and reports are managed and updated in a timely manner.
  • Receipt of customer demand & arrange delivery of products.
  • Co-ordination of transport to ensure products are delivered on time.
  • Expedite (internally and externally with supply chains and customers) the receipt and processing of business data.
  • Undertake ERP system transactional processes to support the invoicing of customers for products delivered.
  • Assist and support when required with customer queries.
  • Escalate any concerns or issues promptly to the Assistant Contracts Manager and Contracts Manager as appropriate.
  • To work closely with other members of the Services and Contracts Management team to support as required.

What We Are Looking For

The Customer Support Administrator will ideally have experience within a fast paced customer focused administration role. You should have the following skills/experience:

  • Experience from within a manufacturing/engineering business a bonus but NOT essential
  • Good Microsoft Office skills, particularly Excel.
  • Organised with excellent attention to detail.
  • Administrative experience in a similar customer facing role
  • Strong communication and customer relationship building skills
  • Ability to work with data & a high level of attention to detail
  • Able to work individually or as part of a team.
  • Commercial awareness
  • Self-Motivated, proactive and have a positive outlook with a 'can do’ attitude.

What is On Offer

The Customer Support Administrator will receive a competitive basic salary of £24,000 plus the opportunity to join a hugely successful & growing business. You will also get the following benefits:

  • Annual bonus
  • Private Medical insurance
  • Career progression
  • Flexible Working
  • Early finish Fridays
  • 33 Days Holiday (including bank holidays)
  • 5% pension contribution,
  • Ability to purchase extra holidays