Customer Service Representative
3 days ago
**Customer Service Representative - (suit a Graduate)
Epsom
£22,100 - £23,600**
- Providing excellent customer service
- Undertaking general day to day administration.
**Responsibilities**
- Maintaining an up to date knowledge of all products and services offered by the company, its subsidiary and associated companies
- Answering customer calls and responding promptly, accurately and efficiently to all enquiries
- Promoting products and services offered by the company, its subsidiary and associated companies to existing customers
- Dealing with the despatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities
- Assisting in the administration of operations including the provision of any necessary statistical information
- Preparing and issuing standard or dictated letter responses to customers as appropriate, including researching and responding to enquiries
- Assisting with all aspects of the Registration process in line with company procedures
**Personal Specification**
- Holds at least 5 GCSEs or equivalent (grades A-C, with a minimum C grade in English and Maths)
- Previous experience call handling and customer service experience.
- Excellent customer service and time management skills
- Organised and methodical with the ability to multitask, whilst being flexible and adaptable
- The ability to learn fast and is a keen team player
- Proactive, with strong attention to detail with a logical approach
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