Customer Service Advisor

4 weeks ago


Epsom, United Kingdom Capital Recruitment LTD Full time

'''Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an exciting opportunity to work in the financial services industry and contribute to our mission of delivering outstanding customer experiences.

**Duties**:

- Assist customers with account inquiries, product information, and issue resolution
- Utilize Salesforce to document customer interactions and update customer records
- Analyze customer needs and provide appropriate solutions or recommendations
- Collaborate with internal teams to resolve complex customer issues
- Maintain a high level of product knowledge to effectively address customer inquiries
- Identify opportunities for process improvements to enhance the overall customer experience

**Experience**:

- Previous experience in a customer service role is preferred
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities and attention to detail
- Proficiency in using Salesforce or similar CRM software is a plus
- Ability to work in a fast-paced environment and handle multiple priorities
- Knowledge of financial services industry is desirable but not required

**Benefits**:

- Competitive salary and benefits package
- Opportunities for career growth and development
- Positive and inclusive work environment

**Salary**: £19,032.23-£26,718.94 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Epsom

Reference ID: CALLEPSO



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