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Technical Operations Centre Team Leader

4 months ago

Remote, United Kingdom Spherica Business Solutions Ltd Full time

**Job Title**:Technical Operations Centre Team Leader

**Employment Type**: 37.5hrs a week - Days - 4 & 5 day working week available**.**

**Location**: Hybrid remote with requirement to travel to Birmingham, London and Walsall

**Salary**:£**41K - £43.5K DOE

**Start Date**: Q2/3,2024

We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities.

As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.

This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.

The Technical Operations Centre Team Leader (TOC TL) will be primarily responsible for managing our 24/7 TOC team, consisting of infrastructure, network, and security technical specialists, delivering IT services to Spherica’s customers. This is a challenging role that requires high levels of gravitas and confidence in dealing with senior stakeholders while owning and leading the customer engagement fully. In addition, you will be well versed in ITIL service management processes, possess good problem-solving skills and be able to demonstrate your ability to deliver successful IT services under pressure and on time.

**Requirements**:
As the TOC TL, you will be responsible for the planning and management of resources within the TOC team to ensure services are provided at client sites as per contractual agreements; ensure SLAs are matched accordingly with the contracted service to avoid service credits; act as support for the Technical Delivery Managers (TDM) with line management responsibilities for the TOC team’s KPI & Performance Development activities; act as an escalation contact for the customer for TOC-related incidents, and report to both the Technical and Service Delivery Managers assigned to the Customer account where required to ensure these are fulfilled to minimise impact to the Customer.

**Benefits**
- 22 days holiday basic
- Additional birthday day off
- Additional holiday day for each service year after year 2, up to 30 days
- £20 Birthday Voucher
- Purchase of additional annual leave (salary sacrifice)
- Purchase of additional pension contributions (salary sacrifice)
- Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply)
- Expensed eye tests
- Expensed flu vaccinations for onsite workers
- Employee Assist Program, Gym and Active discounts, employee 'Opt-IN' Visa 'Cash back' Pluxee Card.
- All or part expensed contribution to home workers additional equipment - including company phone or contribution to personal phone bill.
- Business wide option of 4 day working week ('Opt-IN' required)
- Enhanced Paternity Pay
- Enhanced Maternity Pay - with 2 years' service