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Technical Support Team Lead
2 months ago
We are seeking a highly skilled Technical Support Team Leader to lead our dynamic team in delivering exceptional technical support services. As a key member of our team, you will be responsible for providing hands-on technical support, leading a team of technical experts, and ensuring the highest level of service quality.
Key Responsibilities- Provide technical leadership and guidance to the team, ensuring the delivery of high-quality technical support services.
- Develop and implement effective technical support processes and procedures to ensure efficient issue resolution and customer satisfaction.
- Collaborate with cross-functional teams to identify and address technical issues, and implement solutions to improve overall service quality.
- Manage and mentor technical team members, providing coaching and development opportunities to enhance their skills and knowledge.
- Stay up-to-date with the latest technologies and trends, and apply this knowledge to improve technical support services and processes.
- Strong technical knowledge of cloud platforms, data protection strategies, and monitoring tools.
- Experience in managing and mentoring technical teams, with a focus on development and process improvement.
- Proven track record of delivering high-quality technical support services, with a focus on customer satisfaction and service quality.
- Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
- Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize tasks effectively.
Jumar Solutions Ltd is a leading provider of technical support services, with a strong reputation for delivering high-quality services to our clients. We are committed to providing a positive and supportive work environment, with opportunities for career growth and development.
