Technical Support

7 months ago


Remote, United Kingdom Qamine Portugal, Full time

**Your mission**:
We are looking for a First Line Technical Support who will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support feedback into the product, and troubleshooting/solving bugs and complex issues.

Codacy users reach out to the Support team for all general and product-related questions. You will help troubleshoot and solve technical issues and ensure that the team is always able to drive a smooth adoption of Codacy.

**What will be your day-to-day?**
- Debug our product, find issues on our codebase, and solve them;
- Replicate, troubleshoot and solve technical issues sometimes along with customer-facing teams;
- Escalate to product and engineering teams to collaborate in triaging and prioritizing new features;
- Identify and implement process improvements to improve the efficiency of the team;
- Identify recurring technical issues and create internal/external documentation;
- Introduce commercial teams to tackle opportunities/ de-escalate issues;
- Collaborate internally to stay up to date on product announcements/features update;

**Your profile**:

- 3-5 years of experience in Technical Support;
- Solve technical problems with the ability to debug, triage, solve technical issues and document steps along the way;
- Maintain clear, concise, accessible communication in a timely and efficient manner externally/internally;
- Experienced with Scala or Java and the ability to understand and debug code;
- Experienced with GitHub, CicleCi, SQL and unix command line;
- Implemented operations improvements
- Experienced in mentoring/coaching
- Understanding of development and deployment workflows
- Creative thinking/problem-solving;
- Ability to provide ideas and assist in the creation of documentation and training material for external and internal support content.

**Why us?**:

- Comprehensive health insurance;
- Generous learning and development budget;
- Flexible holidays;
- Flexible working hours;
- A remote first work policy.

**About us**:
Codacy’s vision is to enable everyone to craft software with confidence while focusing on impacting the world at the speed of thought. Our DevOps Intelligence Platform includes two products that enable software development teams to achieve their full potential and give management teams visibility on their investment:

- Quality: provides software analysis to help developers quantify and act on their software quality, technical debt, and security
- Pulse: measures engineering health and performance so teams can continually improve with data-driven insights

We're curious, funny, radically honest, yet kind, and thrive on collaboration and transparency. We're a team of highly dedicated and ambitious domain experts brought together by the mission to help development teams reach their full potential and are driven by having a worldwide impact on software development.



  • Remote, United Kingdom NorthRow Full time

    **About the Role** NorthRow is looking for an ambitious, and enthusiastic Technical Customer Support Executive to join the existing Customer Support team, who will be responsible for providing 1st /2nd line assistance to the customers, have the ability to deal with the more technically challenging support activities and workload as well as assisting with...


  • Remote, United Kingdom Dupen Ltd Full time

    ‘WFH’ - 100% remote role. Hugely successful International systems company has a great career role for a technically-minded, **French - speaking** customer support analyst. The position involves the remote **support **for a family of **2D and 3D imaging systems **used by their clients across Europe, together with a degree of **IT related support**. The...


  • Remote, United Kingdom Payroc Full time

    **Job **Description** Technical Support Specialist I, Terminal **Reports **To** M anager, Technical Support, Operations. **Job **Purpose** In this role you will be the initial p oint of contact for our merchants as a part of the Payroc Terminal Support Team. You work work with merchants to solve all of their technical inquiries as well as coach them to...

  • Saas Customer Service

    7 months ago


    Remote, United Kingdom AGG SMART Ltd Full time

    You will join us as a Customer Service Advisor, supporting our Managing Director and existing Support Exec in delivering the businesses goals and objectives. The AGG SMART system is a cloud based customer management and shipping system for the concrete and aggregate industry. Efficiency and clear communications are a vital part of our working practices....


  • Remote, United Kingdom IRIS Software Group Full time

    **What will you be doing?** As a Customer Support Analyst within this team, your responsibilities will be as follows: - Taking calls, raising/resolving tickets or escalating to relevant teams or 3rd party suppliers - Carrying out initial troubleshooting on customer queries and diagnostics - Using the Incident Management system to raise and resolve...


  • Remote, United Kingdom MHS Full time

    FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile...

  • Technical Communicator

    6 months ago


    Remote, United Kingdom EProd Software UK Ltd. Full time

    **Job Title**: Technical Communicator/Technical Writer eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. ePS’s integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and...

  • Technical Consultant

    6 months ago


    Remote, United Kingdom Capita Full time

    The post holder will be expected to be a highly motivated and customer-centric individual who works well within the team and aims to reach and exceed targets and standards set by the Technical Consultancy Solutions Team Leader. You will be responsible for delivering quality technical consultancy to Capita’s housing customers. Customer interaction will...


  • Remote, United Kingdom EMIS Group Plc Full time

    This is a technical pre, and post sales role where you will build excellent relationships with senior technical customers to understand their IT landscape, their objectives and their strategy. You will use that understanding to map our solutions and services and create a compelling vision and architecture that supports their ambitions to provide innovative,...

  • Technical Lead

    7 months ago


    Remote, United Kingdom resharmonics Full time

    **About Res:Harmonics** At res:harmonics, we're building the world's best cloud-based serviced living property management system (PMS). The serviced apartment, co-living and build to rent sectors are experiencing huge international growth, so it is an exciting sector to work in. Although we are a small business we have clients based across the UK, Europe...

  • Technical Skills Coach

    6 months ago


    Remote, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: - Delivery - Learning Support Technical**Title**: - Technical Skills Coach**Contract type**: - QA Ltd Permanent**Job advert**: **Technical Skills Coach (L7)** **Remote/Home-based** **Full time, 37.5 hrs per week** **Competitive package + benefits** Are you looking for your next move in technical skills coaching and have...

  • Technical Lead

    7 months ago


    Remote, United Kingdom VitalHub Full time

    **THE COMPANY**: VitalHub UK is a leading group of health-tech companies, with a collective of over 75 years of experience in collaborating with the NHS, to co-design, develop and deploy expert digital patient-flow solutions. We work with the NHS and other healthcare organisations to improve care services, achieve higher levels of operational efficiency,...


  • Remote, United Kingdom Iris Full time

    Salary - **Competive plus bonus** - Location - **Remote, UK** - This is a _permanent_, _full time_ vacancy_ that will close _in a month_ at 23:59 GMT_. _ **The Vacancy** Customer Services Team Leaders play a pivotal role in managing and guiding their team to effectively address customers’ technical queries and issues while meeting service level...


  • Remote, United Kingdom CrowdStrike Full time

    #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...


  • Remote, United Kingdom Krystal Hosting Full time

    **Applications without a cover letter will be rejected automatically.** We are looking for a remote support technician (Friday to Tuesday 9 AM to 6 PM) to join our friendly team of highly skilled staff. This role will involve answering support tickets, live chats and support calls as part of the main tasks throughout the day. You must be organised,...

  • Technical Lead

    6 months ago


    Remote, United Kingdom CobbleWeb Full time

    **WHAT ARE WE LOOKING FOR?** Your hands-on approach ensures the team uses appropriate software development practices (e.g. automated testing), makes continuous improvements to minimise technical debt, and adapts in an agile manner to the business goals and challenges of each project. In short, we are looking for a big-picture thinker who is always looking...

  • Technical Underwriter

    7 months ago


    Remote, United Kingdom The Ardonagh Group Full time

    **Technical Underwriter - Agriculture - Hybrid in Harrogate or Darlington - ARD1014839** We have an exciting opportunity to join our growing team as a Technical Agriculture Underwriter based on a hybrid basis from our Darlington or Harrogate offices. You will be responsible for driving the acquisition and retention of profitable, target business in line...

  • Technical Lead

    7 months ago


    Remote, United Kingdom Specsavers Full time

    We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme. For over three decades our purpose hasn’t changed: we are here to make a positive difference to the lives of all. Through the exceptional products, services and value we offer, we are...


  • Remote, United Kingdom Tribal Group Full time

    £23,500-£25,000 Remote, UK About Tribal Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning...


  • Remote, United Kingdom The Audio Programmer Full time

    **Technical Sound Designer** **Game Audio Studio** Remote work from anywhere Join a remote Game Audio Studio as a Technical Sound Designer who will be the bridge between the audio artistic direction of the game and its implementation within technical and production constraints. **The Role**: - You will help create and maintain the sound/audio systems,...