Technical Support Specialist I, Terminal
6 months ago
**Job **Description**
Technical Support Specialist I, Terminal
**Reports **To**
M anager, Technical Support, Operations.
**Job **Purpose**
In this role you will be the initial p oint of contact for our merchants as a part of the Payroc Terminal Support Team. You work work with merchants to solve all of their technical inquiries as well as coach them to become product experts themselves.
**Duties **and **Responsibilities**
- Process all t echnical enqu iries, orders, and general administration timely and
- Coach customers to be product experts so they become increasingly self-sufficient.
- Taking the appropriate action to ensure customer expectations are fully
- Liaising w ith internal teams as
**Qualifications**
- Prior experience where you can demonstrate your passion for Technical
- Be able to work on own initiative as well as part of a
- Strong written and oral communication
- Effective administration, planning and organization skills with strong attention to detail and
- Ability to w ork in a fast-paced environment to provide top level customer
- Be c omputer literate (Word, Excel, Microsoft Outlook)
**Travel **Component**
- N/A
**Job **Classification**
- Exempt
At Payroc we are committed to the principal of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
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