Customer Support
7 months ago
**Location: Glasgow**
**Shift**:Full time Monday to Friday
**Part time**: 30 hours over three days between Monday and Friday
**Responsibilities**:
- Provide exceptional customer support face to face
- Assist customers with inquiries, concerns, and issues in a timely and professional manner
- Utilise excellent product and service knowledge as well as your communication skills to ensure customer satisfaction
- Perform data entry to accurately record customer interactions and update customer accounts
- Analyse customer needs and provide appropriate solutions or recommendations
- Upsell products or services when applicable to enhance customer experience
**Skills**:
- Excellent communication skills
- Enthusiastic about dealing with people face to face
- Strong attention to detail and ability to problem solve
- Excellent verbal and written communication skills
- Ability to analyse customer situations and provide appropriate solutions
- Demonstrated ability to handle difficult or irate customers with professionalism and empathy
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, duties, or requirements. The company reserves the right to modify, add, or remove job duties as necessary.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**Salary**: £23,000.00-£24,500.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Glasgow (required)
Ability to Relocate:
- Glasgow: Relocate before starting work (required)
Work Location: In person
-
Customer Support
21 hours ago
Glasgow, United Kingdom Restore Plc Full time**Customer Support** **Business Unit: Records Management** **Location: Glasgow G75 0ZZ** **Contract Type: Permanent - Full Time** **Hours: 40** **Salary: £19,094 - £19,760** Restore are currently recruiting for Customer Support Operatives for Restores business unit Records Management. This is an exciting opportunity if you have a passion for...
-
Customer Support
5 hours ago
Glasgow, United Kingdom Restore Full time**Business Unit: Records Management** **Location: Glasgow G75 0ZZ** **Contract Type: Permanent - Full Time** **Hours: 40** **Salary**: **£19,094 -** **£19,760** - Restore are currently recruiting for Customer Support Operatives for Restores business unit Records Management. - This is an exciting opportunity if you have a passion for customer care. -...
-
Glasgow, United Kingdom Gamma Telecom Full time**Role: Customer Support Technician** **Location: Glasgow** **Full-Time; Shift Rotation; On call** **About the Role** The role of **Customer Support Technician** will encompass a range of key customer service activities providing support to our channel partners. You will act as the prime customer contact point for all query types. Your day will consist...
-
Customer Support
2 weeks ago
Glasgow, United Kingdom Anderson Knight Full timeAnderson Knight are pleased to be recruiting for a Full Time Customer Service.Responsibilities: * Deliver an exceptional level of customer experience, ensuring best-in-class customer service standards are maintained at all times. * Process customer service activities, ensuring relevant timescales are met, including: * The daily collection of rentals...
-
Customer Support
2 weeks ago
Glasgow, United Kingdom Anderson Knight Full timeAnderson Knight are pleased to be recruiting for a Full Time Customer Service.Responsibilities: * Deliver an exceptional level of customer experience, ensuring best-in-class customer service standards are maintained at all times.* Process customer service activities, ensuring relevant timescales are met, including: * The daily collection of rentals by direct...
-
Customer Support/technical Support
6 months ago
Glasgow, United Kingdom Uniting People Full time**Customer Support - Technical** Permanent - Full-Time **Monday - Friday** - 8am-4:30pm or 9:30am-6pm **Benefits** - 25 days leave + bank holidays - Company Bonus - Progression ladder - Salary reviews **Gamma** is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German,...
-
Customer Support Specialist
6 months ago
Glasgow, United Kingdom Anderson Knight Full timeAnderson Knight are looking for a Customer Support Specialist for one of our priority clients based in Glasgow. This is a full time, permanent position. This role is responsible for carrying out specialist support duties in order to provide customers with excellent support through vulnerable situations and seek solutions that suit both the business and...
-
Customer Support Coordinator
2 weeks ago
Glasgow, Glasgow City, United Kingdom Anderson Knight Full timeCustomer Support Coordinator Job Summary:We are recruiting for a Customer Support Coordinator position on behalf of our client, a reputable financial services company. The successful candidate will be responsible for providing specialist support and collections activities to vulnerable customers and those in arrears.Key Responsibilities:Support vulnerable...
-
Customer Support Specialist
6 hours ago
Glasgow, United Kingdom Daikin Full time**Role: Customer Support Specialist** **Location: Glasgow (Hybrid Working)** **Salary: Competitive + Bonus + Benefits** Are you enthusiastic about supporting customers? Are you looking for your next challenge? This role might be for you! At Daikin, we are looking for a Customer Support Specialist who has excellent customer service experience. If you have...
-
Customer Support Lead
6 months ago
Glasgow, United Kingdom Salesify Inc. Full timeAre you a passionate problem solver with a knack for building strong customer relationships? Do you thrive in a fast-paced environment where every interaction counts? If so, we have the perfect opportunity for you! We're seeking a dynamic and driven Customer Support Lead to spearhead our field operations and drive customer sign-ups. As a Customer Support...
-
Customer Support Coordinator
6 months ago
Glasgow, United Kingdom MacStaff Full time**You will like** Coordinating service/maintenance from the Glasgow office with hybrid #WFH for this respected global engineering firm with expertise in sustainable energy decarbonization and building performance. They are an employer of choice, and this is a great opportunity to join people on their mission to create a better tomorrow. **You will...
-
Customer Support Engineer
1 month ago
Glasgow, Glasgow City, United Kingdom Smarter Grid Solutions Ltd. Full timeJob SummaryWe are seeking a highly-motivated Graduate Engineer to join our Managed Services team at Smarter Grid Solutions Ltd. as a Customer Support Engineer.The successful candidate will provide 2nd tier technical support for customers and Smart Grid deployments, generate monthly operational reports, analyse data, and identify system tools to provide...
-
Customer Support Professional
2 weeks ago
Glasgow, Glasgow City, United Kingdom CV-Library Full timeJob Title: Customer Support ProfessionalAt CV-Library, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Professional. This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences.The successful candidate will possess strong communication skills, both...
-
Customer Support Manager
3 days ago
Glasgow, United Kingdom Miller Homes Ltd Full timeAbout Us: At Miller Homes, we pride ourselves on being a company that not only builds exceptional homes but also invests in the people who make it all possible.We are renowned for our commitment to excellence and are dedicated to fostering a supportive and dynamic work environment.Our Scotland West team is a testament to our values of hard work, trust, and...
-
Customer Support Officer
21 hours ago
Glasgow, United Kingdom Shawbrook Bank Full time**The Opportunity**: Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over...
-
Customer Support Coordinator
7 months ago
Glasgow, United Kingdom Flanagan Flooring Full time**Customer Support Coordinator** - **Please note, interviews for this position will be held from Mid-March. **_ **Position Purpose** As Customer Support Coordinator, you will play a crucial role in delivering exceptional customer service while supporting sales activities across various channels. This dynamic and multifaceted role will see you seamlessly...
-
Customer Support Manager
2 weeks ago
Glasgow, United Kingdom Miller Homes Ltd Full timeAbout Us: At Miller Homes, we pride ourselves on being a company that not only builds exceptional homes but also invests in the people who make it all possible. We are renowned for our commitment to excellence and are dedicated to fostering a supportive and dynamic work environment. Our Scotland West team is a testament to our values of hard work, trust, and...
-
Customer Support Manager
2 weeks ago
Glasgow, United Kingdom Miller Homes Ltd Full timeAbout Us: At Miller Homes, we pride ourselves on being a company that not only builds exceptional homes but also invests in the people who make it all possible. We are renowned for our commitment to excellence and are dedicated to fostering a supportive and dynamic work environment. Our Scotland West team is a testament to our values of hard work, trust, and...
-
Customer Support Specialist
5 hours ago
Glasgow, United Kingdom ClassForKids Full timeWe’re hiring! We have a great opportunity to join our thriving Customer Success team at ClassForKids. We focus on quality over quantity, proactive support over reactive support, and strive to ensure every customer succeeds using our product. If this sounds like the perfect job for you, then read more below! ClassForKids is a talented young tech company...
-
Customer Support Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Hydrogen Group Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Hydrogen Group. This role involves providing exceptional customer service and support to our clients, answering their queries, resolving issues, and handling complaints.As a key member of our Customer Service Team, you will be responsible for maintaining a positive...