Customer Support/customer Service/customer Advisor

5 days ago


Glasgow, United Kingdom Gamma Telecom Full time

**Role: Customer Support Technician**

**Location: Glasgow**

**Full-Time; Shift Rotation; On call**

**About the Role**

The role of **Customer Support Technician** will encompass a range of key customer service activities providing support to our channel partners. You will act as the prime customer contact point for all query types.

Your day will consist of fault management primarily, as well as general support for our various in-house, market leading business-led communications products. You will be 100% focused on delivering excellent service using strong technical and diagnostic skills.

As a Customer Support Technician, you’ll play a key part in a fast-paced, proactive business function that is key to our success.

We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.

This is a full-time permanent role. **Home based with the expectation of a minimum of 2 days per week working in the office.**

**About You**
- You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
- You will thrive in an environment where you are trusted to be work smart and work hard without micromanagement.
- You will have excellent IT Skills, as well as a familiarity with general Customer Service handling & CRM systems.
- You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times
- You’ll have a good technical understanding and a logical approach to resolving diagnostic issues.
- Having experience of providing technical customer support for Voice and Data technologies would be advantageous.

**Educational qualification**: Educated to a tertiary level with minimum grades/ Highers or a Degree level qualification will be desired.

**Addition Information**:
Must be eligible to work in the UK.



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