Customer Support Engineer

2 months ago


Glasgow, Glasgow City, United Kingdom Smarter Grid Solutions Ltd. Full time
Job Summary

We are seeking a highly-motivated Graduate Engineer to join our Managed Services team at Smarter Grid Solutions Ltd. as a Customer Support Engineer.

The successful candidate will provide 2nd tier technical support for customers and Smart Grid deployments, generate monthly operational reports, analyse data, and identify system tools to provide proactive customer support and improve system performance.

Responsibilities
  • Provide technical support for customers and Smart Grid deployments
  • Generate monthly operational reports
  • Analyse data to identify system tools for proactive customer support
  • Monitor infrastructure and take corrective action as necessary
  • Liaise with Development, Integration and Project Management teams for support
  • Provide feedback to team leaders to improve system and services
Requirements
  • HND/BSc/BEng/MSc/MEng in electrical engineering, industrial control, computer science or similar discipline
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving skills
  • Experienced in helpdesk systems and customer support issues

Estimated Salary: £35,000 - £45,000 per annum, dependent on experience.



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