Customer Support/technical Support
6 months ago
**Customer Support
- Technical**
Permanent - Full-Time
**Monday - Friday** - 8am-4:30pm or 9:30am-6pm
**Benefits**
- 25 days leave + bank holidays
- Company Bonus
- Progression ladder
- Salary reviews
**Gamma** is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.
**About the Role**
This role will encompass a range of key customer service activities and support across both our Porting and Numbering functions.
**1. Order placement and provisioning**
- Manage port orders & numbering requests using a variety of internal and external systems
- Clearly communicate timelines for provision to customers
- Jeopardy manage provision activities to ensure actioned within SLA
- Clearly communicate progress to the customer throughout the process
- Activities within the role will be support for both large scale complex and business as usual requests
- Communicate and manage known risks and issues to both internal and external parties
- Work between a variety of different workflows, prioritising and managing workload accordingly
- Actively managing back-office systems to ensure customer service levels are met
- Managing a collaborative service relationship with 3rd parties
**2. Customer Query resolution**
- Handle and resolve end to end customer queries, aiming for first time fix
**3. Escalation Management**:
- Escalate as necessary on behalf of the customer - both to appropriate internal and supplier teams and line management
- Understand and use effectively/appropriately escalation paths to seek resolution for customer queries, ensuring the customer is updated throughout
- Conduct ‘root cause’ analysis on resolution of any incidents to identify cause of failure and undertake preventative actions
**4. Communications**
- Use appropriate and professional language (i.e. tailored to the callers telecommunications knowledge) to provide effective customer communication
**Job Types**: Full-time, Permanent
Pay: From £23,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
-
Technical Customer Support Expert
2 weeks ago
Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full timeAre you an expert in technical customer support? We're seeking a Technical Customer Support Expert to join our team at Arnold Clark Group. The estimated salary for this position is around £22,000 - £32,000 per year.About the RoleIn this role, you will be responsible for providing technical support to over 10,000 staff members across 180+ branches. You will...
-
Patent Support Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Law Support Full timeLaw Support is recruiting for a skilled Patent Support Specialist to join our formalities team. As a key member of the team, you will provide administrative support to fee earners, ensuring compliance with UKIPO, EPO, and foreign office procedures.We require a candidate with at least 1 year of patent administration experience and strong CIPA qualifications....
-
Support Worker
2 days ago
Glasgow, Glasgow City, United Kingdom Victim Support Scotland Full timeCompany Overview:Victim Support Scotland is a leading charity that provides vital support and information to individuals affected by crime. Our team works tirelessly to empower victims, witnesses, and their families through our comprehensive services.Salary:The salary for this role is £28,000 - £32,000 per annum, commensurate with experience.Job...
-
HV Technical Support Engineer
1 week ago
Glasgow, Glasgow City, United Kingdom Rise Technical Recruitment Full timeKey Responsibilities:As an HV Technical Support Engineer at Rise Technical Recruitment, you will be responsible for installing and maintaining electrical and mechanical equipment, assisting with new condition monitoring equipment, and performing surveys within HV substations. You will also provide technical support to customers and colleagues, ensuring that...
-
Formalities Support Specialist
7 days ago
Glasgow, Glasgow City, United Kingdom Law Support Full timeWe are looking for an experienced Patent Administrator to join our team at Law Support. As a key member of our formalities team, you will provide administrative support to our fee earners and help drive business growth.About the Job:Provide administrative assistance to the patent teamWork closely with fee earners to ensure seamless delivery of servicesThe...
-
Technical Customer Support Expert
1 week ago
Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full timeArnold Clark Group is seeking a Technical Customer Support Expert to join its Digital department.In this exciting role, you will be responsible for providing top-notch technical support to our employees across various locations.The successful candidate will possess strong analytical skills, excellent communication abilities, and the capacity to learn new...
-
Support Coordinator
3 weeks ago
Glasgow, United Kingdom Victim Support Scotland Full timeVictim Support Scotland – Empowering People Affected by Crime.We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.Who We Are?Victim Support Scotland provides support and...
-
Academic Support Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Star Assessments Support Full timeAbout Star Assessments">Star Assessments Support is a registered provider of Non-Medical Help to students with disabilities in Higher Education. We are committed to providing high-quality support to our students.We currently have vacancies for freelance roles that involve working one-to-one with students who require specialist support.Study Skills and...
-
Relief Support Coordinator
4 weeks ago
Glasgow, United Kingdom Victim Support Scotland Full timeVictim Support Scotland – Empowering People Affected by CrimeWe put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.Who We Are?Victim Support Scotland provides support and...
-
Relief Support Coordinator
3 months ago
Glasgow, United Kingdom Victim Support Scotland Full timeVictim Support Scotland – Empowering People Affected by Crime We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Who We Are? Victim Support Scotland provides support...
-
Support Technical Specialist
7 days ago
Glasgow, Glasgow City, United Kingdom Leidos Full timeJob Description:We are seeking an experienced Support Technical Specialist to join our team. As a key member of our IT service delivery team, you will be responsible for providing exceptional technical support to our customers.The successful candidate will have a strong background in application support, with experience in troubleshooting and resolving...
-
Technical Support Executive
2 weeks ago
Glasgow, United Kingdom MHouse Full timeAbout MHouse Business Solutions MHouse Business Solutions is a forward-thinking company dedicated to delivering exceptional business solutions to a wide range of industries. We pride ourselves on our ability to enhance operational efficiency, streamline workflows, and solve technical challenges for our clients. At MHouse, we value innovation,...
-
Technical Support Executive
2 weeks ago
Glasgow, United Kingdom MHouse Full timeAbout MHouse Business Solutions MHouse Business Solutions is a forward-thinking company dedicated to delivering exceptional business solutions to a wide range of industries. We pride ourselves on our ability to enhance operational efficiency, streamline workflows, and solve technical challenges for our clients. At MHouse, we value innovation,...
-
Technical Support Manager
1 month ago
Glasgow, United Kingdom Sowelo Consulting Sp. Z O.O. Sp. K. Full timeConstantly expanding your horizons for greater success ?Having proven leadership experience in a global technical support role ?Great!Please read on as we may have a job for you.Located in the heart of Dubai, also operating in a remote model, our Client is a dynamic enterprise specializing in software development for the FinTech industry.As the Technical...
-
Technical Support Executive
1 week ago
Glasgow, United Kingdom MHouse Full timeJob DescriptionAbout MHouse Business Solutions MHouse Business Solutions is a forward-thinking company dedicated to delivering exceptional business solutions to a wide range of industries. We pride ourselves on our ability to enhance operational efficiency, streamline workflows, and solve technical challenges for our clients. At MHouse, we value innovation,...
-
Technical Support Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Leidos Full timeJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team in Glasgow, UK. The ideal candidate will possess excellent communication skills and have experience in providing first-line technical support to customers.
-
Technical Support Specialist
7 days ago
Glasgow, Glasgow City, United Kingdom MHouse Full timeCompany OverviewMHouse Business Solutions is a forward-thinking company dedicated to delivering exceptional business solutions. We pride ourselves on our ability to enhance operational efficiency and solve technical challenges for our clients. Our team values innovation, professionalism, and customer service.Job SummaryWe are seeking a Technical Support...
-
Technical Support Engineer
6 days ago
Glasgow, Glasgow City, United Kingdom Smarter Grid Solutions Ltd. Full timeJob DescriptionWe are seeking a highly motivated and detail-oriented Technical Support Engineer to join our Managed Services team at Smarter Grid Solutions Ltd.About the RoleThe successful candidate will provide 2nd tier technical support for customers and Smart Grid deployments, generate monthly operational reports, and analyse data to identify system tools...
-
Technical Support Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Future Technology Devices International Ltd. Full timeJob Summary: FTDI is seeking an experienced Technical Support Specialist to provide full technical support throughout the project cycle, including pre-sale, design-in, and mass production of our product line-ups. The ideal candidate will be responsible for handling customer product issues, product design support, training the sales force and distributors'...
-
Technical Support Associate
2 weeks ago
Glasgow, Glasgow City, United Kingdom Teleperformance Full timeKey ResponsibilitiesThis Technical Support Associate role involves providing top-notch customer support to clients via various communication channels, including phone, email, and live chat. The successful candidate will be responsible for handling customer inquiries and resolving issues promptly and professionally. This includes responding to customer...