Technical Customer Support Expert

22 hours ago


Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full time

Are you an expert in technical customer support? We're seeking a Technical Customer Support Expert to join our team at Arnold Clark Group. The estimated salary for this position is around £22,000 - £32,000 per year.

About the Role

In this role, you will be responsible for providing technical support to over 10,000 staff members across 180+ branches. You will work as part of a team that responds to incidents and requests via phone and ITSM self-service portal.

Key Responsibilities:
  • Technical Support: Provide technical support to employees, troubleshoot issues, and resolve problems.
  • Application Support: Assist employees with any application issues, provide application support, and perform troubleshooting.
  • System Administration: Collaborate with endpoint and M365 teams on installation, configuration, and removal of business applications.

Requirements include strong knowledge of Microsoft-based operating systems and suites (Windows 10, Office 365), analytical thinking and decision-making skills, ability to adapt to rapidly changing priorities, and effective communication with technical and non-technical staff.



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