Technical Support Expert

1 month ago


Glasgow, Glasgow City, United Kingdom XIST4 IT Recruitment Ltd Full time

XIST4 IT Recruitment Ltd is seeking a highly motivated Junior Support Analyst to join their team in Portishead. As a Junior Support Analyst, you will play a key role in managing customer support infrastructure and providing technical support to clients.

About the Role:
  • The ideal candidate will have up to two years of experience in a customer-centric IT support role, with excellent communication skills and proficiency in Office 365.
  • You will be responsible for logging incoming support calls, ensuring prompt responses, and managing support calls to ensure timely resolution.
Responsibilities:
  • Logging incoming support calls and prioritizing tasks
  • Managing support calls and ensuring timely response and resolution
  • Liaising with customers to progress open calls
  • Setting up and supporting internal laptops and servers

Salary: Estimated at £26,800-£32,000 per annum, depending on experience.

Location: Portishead



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