IT Helpdesk Officer

1 month ago

London, United Kingdom Single Homeless Project Full time

**Single Homeless Project** has a new opportunity for a** IT Helpdesk Officer** to join our team based in **Kings Cross**. You will join us on a **full time, permanent basis, working 37.5 hours **and in return, you will receive a competitive salary of **£25,548.05 - £27,411.53 per annum** **plus benefits.**

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across London boroughs.

**About the IT Helpdesk Officer role**:
As an IT Help Desk Officer, you will be responsible for providing a high-quality IT service and pro-actively supporting all staff. You will ensure a seamless and stable staff and clients experience across all our locations, through the proactive support and management of all technical systems and liaising with third party providers for continuity of service.

Furthermore, you will support the IT Team in the delivery of projects and system implementations; including implementing new contracts for provision of services like Internet and telephone lines.

Some travelling around London (via public transport) will be required, to support our Services with IT Set up and equipment.

**What we're looking for in our IT Helpdesk Officer**:

- Excellent verbal and written communication skills.
- Strong organisational skills and shows enthusiasm to all duties.
- Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
- Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment.
- High level of personal organisation with the ability to plan and prioritise own work.

**Our attractive benefits package includes**:

- A salary increase after successfully completing six month's probationary period
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

**Closing date: 6th April 2023 (at Midnight)**
**Interviews to be held: 12th April 2023**

**To be considered remove your name and other personal details from your C.V. before uploading.**

**This post will require an Enhanced DBS check to be processed for the successful applicant.**
- Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited._

Our attractive benefits package includes:

- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am - 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
- Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited._

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