Customer Service Advisor
6 days ago
Alexander Mann Solutions are recruiting Customer Advisors to join our well-known financial client in Manchester.
- We’ll look to you to deliver successful outcomes for corporate and commercial customers by responding to their queries and understanding their needs
- You’ll be liaising with customers over the telephone and webchat to accurately collect information to solve their queries and provide a suitable outcome.
- You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis.
- Training is hybrid, after this, you will be required to attend the office 2 days in every 5 weeks
**Your day-to-day will include**:
- Handling inbound calls and web chat queries for online service users
- Communicating clearly and effectively with the customer, understanding the customer’ needs and issues
- Resolving the customers queries and providing a suitable outcome within targets and SLA’s
- Being able to listen to the customer attentively and guide the customer through the next steps to resolving their issue or query.
**The skills you'll need**:
To excel in this role, you’ll have strong customer service abilities along with evidence of delivering excellent communication skills. You’ll work well in a fast-paced environment and have the ability to deliver to deadlines whilst handling a variety of queries.
**You’ll also demonstrate**:
- Excellent written and verbal communication skills
- PC Literacy
- Attention to detail
- Good organisational skills
- Ability to work with policies and adhering to regulations
- Previous telephony experience
- Numeracy skills
**What else you’ll need to know**:
- **Start date: 29th July 2024**:
- **Working hours: 35 hours per week - Monday to Friday, rotational between 8am -5:30pm**:
- **Hourly rate - £13.60 per hour**:
- **Weekly Pay**:
- **Office Location: Spinningfields Square, Manchester**:
- **6 month contract with the possibility of extension**
**Job Types**: Full-time, Temporary contract
Contract length: 6 months
Pay: £13.60 per hour
Expected hours: 35 per week
**Benefits**:
- Canteen
- Casual dress
- Transport links
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: NWG01471
Expected start date: 29/07/2024
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