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Restaurant Supervisor

4 months ago


Newcastle upon Tyne, United Kingdom Pleased to Meet You Full time

We here at Pleased to Meet You are seeking an experienced Restaurant Supervisor who is a team player and a natural leader. If you are passionate and hardworking please get in touch.

**Responsibilities**:
**General**
- Ongoing training of the floor team.
- Incentivise, motivate and encourage staff.
- Build repeat business through exceptional service standards.
- Maximise sales opportunities through promotion of upselling to existing and new customers
- Product knowledge of both the wet and dry
- Cash handling.
- Staff discipline and implementing company procedures.

**Training**
- Promote floor service standards through leading by example.
- Ensure all steps of service are being followed and remind staff where needed.
- Be knowledgeable in all products, both wet and dry
- Be a primary point of contact for new and old staff members to answer any product/service questions.
- Challenge staff to constantly improve service.
- Assist in the inducting and training of new staff members.

**Day to Day**
- Lead by example with exceptional customer service
- Circulate the restaurant and touch base with all tables to anticipate any issues/complaints and deal with accordingly
- Ensuring staff are aware what products on the menu are unavailable and what specials are on each day
- Having all staff ring through orders on the till correctly
- Observing the customer service provided by floor staff and giving advice on how to improve/praise when doing well
- Motivate staff to increase morale
- when staff are happy and supported that reflects in the customer service that they provide
- Monitor staff opening, closing and prep jobs to ensure a smooth service.
- Check at start of the shift for any bookings/and pre-orders to ensure that everything is correct and ready for service

**Job Types**: Full-time, Part-time

Pay: £11.85 per hour

Expected hours: 10 - 30 per week

Schedule:

- 10 hour shift
- 12 hour shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Supervising experience: 1 year (required)
- Restaurant management: 1 year (required)
- Hospitality: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person