Medical Receptionist

6 months ago


Luton, United Kingdom Primary Care Careers Full time

**About the Role**:
Lea Vale Medical Group are looking for a Medical Receptionist with experience in customer service to join our Ampthill branch surgery - Oliver Street Surgery.

This is an exciting role as you'd be joining an established non-clinical team that is rated outstanding by the CQC. The role is part time 25 hours per week from either:

- 8am-1pm - This is perfect if you like to keep your afternoons free or would prefer to avoid the evening traffic or
- 1pm-6pm - Which is ideal if you prefer to start a little later and miss the morning rush hour.

As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:

- Competitive Salary
- NHS Pension
- Support to guide your personal and professional development
- Excellent training opportunities

Our receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. We are looking for someone who is confident and has an empathetic phone manner.

Job responsibilities
- Make appointments for patients to see GPs, nurses or others.
- Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.
- Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
- Operate clinical computer system and maintain high quality data entry.
- Communicate with other agencies like transport, phlebotomy, hospital etc.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in all situations;
- Capable of remaining calm, with consistent accuracy and concentration under pressure;
- Strong IT and administration skills;
- Enthusiastic with energy and drive;
- Reliable and dependable.

Please see attached job description and person specification for full details.

**About Us**:
We are a CQC outstanding rated practice who believes in delivering high quality primary care services through effective teamwork and constant learning. We are looking for staff who share the same teamworking ethics to join our team. We learn from the past but are always looking to the future. This is true for when we look for new staff as well, your skills and experience will be what make you suitable for this role but we are more interested in your ideas for the future How you want to develop yourself and how that will improve our practice and the service we offer to our patients.

**Disclosure and Barring Service Check


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