Receptionist / Care Navigator
6 months ago
**About the Role**:
Pastures Way Surgery in Luton has an opportunity for a receptionist to join our team on a part-time basis for a minimum of 25 hours per week
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
The main responsibilities of the role include but are not limited to:
- Greeting and directing all patients
- Making appointments and giving out appointment cards, where required
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Dealing with requests for information, and managing problems and complaints
- Advising patients of practice procedures
- Registering new patients
- Answering the telephone, promptly
- Excellent communication skills, with a clear and polite telephone manner
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times
- Experience of working with the general public, being sensitive and empathic in distressing situations
- Confidence to work as part of a team and ability to "think on your feet"
- Strong IT and administration skills
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
**About Us**:
We are a small and friendly practice in Luton, with a growing list size which currently stands at 5,100 patients. We are a SystmOne practice keen to further develop all of our staff. We hold regular staff meetings to ensure that all staff are updates regarding any changes and to also ensure that the voices of our staff are heard.
**Disclosure and Barring Service Check
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