Receptionist/administrator
7 months ago
**RECEPTIONIST/ADMINISTRATOR**
Machins Solicitors is a leading regional multi-services law firm offering legal advice to both individuals and businesses. Our dedicated legal professionals strive to achieve the very best for their clients ensuring that commitment and trust are core to who we are and what we do. To be successful in this they need the right support in place.
We are pleased to be offering an opportunity for a full-time Receptionist/Administrator to join our busy team in our Luton office. If you have a great customer service focus, you are enthusiastic, energetic and proactive, as well as being able to work as part of a team whilst displaying the highest standards of customer care at all times, then this might be the right opportunity for you.
**Key Responsibilities**
As a member of the team responsibilities will include:
- Welcoming clients, visitors and staff attending the Luton office
- Monitoring of the suite of meeting rooms to ensure they are kept tidy and in good working order for all meetings
- Provision of appropriate refreshments within the meeting rooms as and when requested
- Supporting the setup of meeting rooms and catering for client and/or staff events
- Assist with meeting room bookings
- Answering and directing incoming calls across both offices
- Directing of enquiries to the relevant departments
- Ensure attendance registers are printed and updated accordingly
- Responsibility for incoming and outgoing post
- Management of the Franking machine and liaison with Royal Mail
- Managing the ordering of stationary for Luton and Berkhamsted office
- Support in the ordering of supplies for the Berkhamsted office
- Binding of relevant documents
- Support with laminating activities
- Support with file retrievals from off-site storage
- Scanning, preparing and photocopying documents
- Ensure reception area is neat and tidy at all times
- Ad hoc administrative project work
- General administrative duties
**Requirements**:
- Previous experience in a similar role would be ideal but experience in a customer facing role would be beneficial
- Enjoy a high level of interaction with clients, staff and visitors displaying a welcoming and professional approach at all times
- Excellent verbal and written communication skills
- Excellent telephone manner
- Confidentiality, discretion and diplomacy with the ability to deal tactfully and diplomatically with a wide range of people
- Excellent time management skills demonstrating the ability to organise and manage changing priorities on an ongoing basis
- Ability to demonstrate a courteous, helpful and service-orientated manner both in person and on the phone
- Ability to work both autonomously and within a team with a positive ‘can-do’ attitude and strong interpersonal skills
- Efficiency, reliability and flexibility
- Ability to use initiative when required
- Proven IT skills, including MS Word, Outlook and Excel
- A valid driving licence would be advantageous
**Why is Machins right for you?**
- Machins is a highly respected regional law team, recognised in the Legal 500 & the Chambers Directory. Our talented team of lawyer’s support clients during some of the most emotional and stressful periods of their lives and having the right welcome either in person or on the phone is essential to support their wellbeing.
- We have a great team and the winning combination of our friendly people and inclusive culture is what makes us great to work for. We’re down to earth, likeable and caring. Every voice counts and thanks to our flat hierarchy our working environment is collaborative and supportive from day one.
- We achieve great results when it comes to staff retention; take a look at our partners, some of whom joined us as trainees. Cultivating a sense of pride in your work is at the core of our staff ethos and we aim to go above and beyond when it comes to valuing and investing in our employees.
- Our partnership and management team are transparent, consultative and open to new ideas and suggestions. We want Machins to be a great place to work so we take the time to listen to feedback and understand what we can do to support our workforce from both a personal and professional perspective.
- We also understand the importance of well-being, home and family so we take the time to actively encourage a healthy work-life balance recognising that all our staff need to enjoy their life at work as well as outside the office.
- We are incredibly proud of our diverse workforce that reflects all backgrounds and talents. We want every employee to have the chance to develop their core skills to progress in their chosen careers.
**Benefits**
- Salary dependent on age and experience
- 25 days holiday
- Auto-enrolment Pension scheme
- Enhanced sick pay
- Free eye tests
- Paid Flu vaccinations
- Discounted legal advice
- Staff introduction bonus
**Details**
- Luton
- Full Time - 09:00 to 17:30 Monday to Friday
- Flexibility with working hours to cover team
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