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Receptionist - Luton Town Centre Practice

6 months ago

Luton, United Kingdom HUC Full time

We are a well-established, GP surgery and Urgent Treatment Centre with 12,000 registered patients who we put at the centre of everything we do it’s essential that we provide a seamless service to our patients and that their experience is of the highest quality. We’re passionate about what we do, and we have established a track record that shows that we are good at what we do.

As Receptionist you will join our front of house team at the Luton Town Centre Surgery to help support the smooth running of the surgery providing an efficient service to both our clinicians and patients. You will be first point of contact for all visitors handling any internal and external queries working in a timely manner to respond.

The Service opens Monday to Sunday, 08:00 to 20:00 and is supported by a corporate framework including HR, Finance and IT functions.

**In this role you will**:
Work within a team to provide an efficient reception/ admin service for the clinicians and patients

Attend to patients at the reception desk, booking appointments and dealing with queries

Handling telephone calls, messages and requests

Scanning, matching and allocating clinical documentation relating to patients

Provide chaperone assistance to clinical staff when required

Other duties associated with the role

Our commitment is that we put the patient at the start and heart of our care. If this resonates with your own values this is a great opportunity to put it into practice.

For further information in respect of main responsibilities, please see the attached job description and person specification..