Receptionist (Community Dental Service) - Band 2

6 months ago

Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

**Job Purpose**:
To provide a comprehensive reception service at a range of clinics within the Gloucestershire Community Dental Service.

To provide administration services primarily appointment bookings and record maintenance to patients referred to the Service from General Dental Practitioners and other Healthcare Professionals.

To ensure that patients receive correct, concise information regarding their appointment in a format they can understand.

The post holder will be accountable to the Senior Management Team through the Administration Manager and Team Leader.

**Dimensions**:
To treat all service users, their families and their cares with empathy, dignity and respect at all times and to put the patient at the centre of every task.

To be empathetic to all patients, a larger number of whom have special needs, complex medical histories, language, cultural difficulties and other barriers to understanding

**Core Key Responsibilities**:
To provide a comprehensive reception service at a range of Gloucestershire Community Dental Clinics across the county of Gloucestershire.

To deal with the general public, professional and senior work colleagues.

Daily contact with patients, relatives, carers, translators, providing advice, information and guidance where necessary over the telephone and face to face.

To be responsible for entering all personal details of patients onto the dental software accurately.

To ensure patients make follow-up appointments for regular dental check-ups and treatments.

To liaise with dental laboratories, ensure all paperwork is completed and work is collected and delivered promptly.

To participate with the Team Leader, Administration Manager and Senior Management to review and implement new working practices, policies and procedures relating to reception duties.

To ensure all patient records are stored and archived in accordance with Trust policies and procedures.

To undertake such other duties related to the work of the service as may be assigned that are consistent with the nature of the job and its level of responsibility

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Please note that this role does not meet the criteria for sponsorship and therefore we are only able to consider applicants with unrestricted right to work in the UK due to the role not currently meeting the UK Government’s Visa's & Immigration's requirements for a Skilled Worker Visa.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

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