Reception/administration Clerk

3 weeks ago


Northampton, United Kingdom Northampton General Hospital Full time

To provide an efficient and courteous reception service to patients, relative, carers, and all staff groups. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange appointments for patients in accordance with Dermatology guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient. Provide timely collection, delivery and preparation of medical notes.

Update the relevant databases and patient information systems when required. To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff. To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy. To communicate with the IT Department to report faults/problems with the departments IT systems or interfaces often imparting complex or technical information.

To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems. To implement manual procedures detailed in the departments disaster recovery and business continuity plans in the event of IT systems/network failure. To ensure all departmental targets and deadlines are achieved using initiative to book/move patients into appropriate appointment slots. Raising any potential problems to the attention of more senior staff.

To provide cross-cover within the team during absence and implement relevant organisational policy on attendance management, staff appraisal, etc.



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