Administrator (Student Services)

2 weeks ago

London, United Kingdom CATS Global Schools Full time

ABOUT GUILDHOUSE SCHOOL
Guildhouse School offers an outstanding international pre-university educational experience to students aged 15+ from all over the world. Guildhouse students live and work in our beautiful periodic buildings studying for A levels and University Foundation Programmes, and preparing for admission to universities across the country and elsewhere. We pride ourselves on our approach to teaching and learning, with small class sizes and an informal atmosphere ensuring that students are treated as individuals and build great relationships with staff.

Guildhouse School is part of CATS Global Schools, a leading education group committed to inspiring the next generation of world shapers.

The group brings together 16 institutions that provide students around the globe with the education they need to develop real-life skills for the future. Our dedicated team of pioneering, persevering people, including teachers and welfare specialists, work together to create a positive environment so that every student achieves their full potential.

We are looking to appoint an administrator to work within our Student Services Team. You will need to have previous experience within administration and customer focused approach. The ability to engage with young people is essential, if you have previously studied on an international programme, this would be beneficial in understanding the role. You do not need previous experience as full training will be given.

OVERVIEW OF THE JOB
The main purpose of the Student Services team is to enhance the student, parent and agent experience and ensure the school is always delivering excellent standards of customer service. The team is a central point of contact within the school for all students, parents and agents (our customers) as well as internal stakeholders including Sales & Marketing and Admissions. The team is also responsible for ensuring any prospective students, parents and visiting agents are given an exceptional welcome, including a tour of the school, and that their questions are answered accordingly. As the face of the school, you are expected to communicate professionally, effectively and efficiently at all times within agreed turnaround times. You will contribute to the success of each student’s journey throughout their time at the school by means of exemplary support and attention to individual needs. The role also has responsibility for ensuring compliance with the UKVI regulations for international students, working closely with the Compliance Officer.

REPORTS TO
You will be directly responsible to the Student Services Manager. You will work within the framework set by and under the general direction of the Student Services Manager.

Below are some of the main responsibilities, this list is by no means exhaustive and the full job description should be reviewed before applying,.

Communication
- Provide an effective external and internal communication channel between students, parents and agents and the school, as well as liaison between departments.
- Act as the liaison between relevant School staff and all external clients.
- Ensure external and internal clients are provided with clear and accurate responses to their enquiries.

New Student Recruitment
- Support the sales teams in achieving targeted new student recruitment numbers.
- Liaise with Central Admissions and Sales Support teams as well as School staff to organise all visits to the school by prospective students, parent and agents, ensuring speedy booking confirmation.
- Be the main point of contact and act as host for all pre-arranged and walk in agent, student and parent visits and provide all visitors with a welcoming reception, refreshments, comprehensive tour of the building and key information relating to the

Customer Service & Student Experience
- Build rapport and maintain strong relationship with students and agents.
- Respond promptly to student and agent enquiries.

UKVI & ISI Compliance and Reporting
- Support the Immigration Compliance Officer to ensure the school is compliant with the UKVI rules and regulations.
- Ensure that all students have up-to-date contact details, immigration records and a suitable visa to legally study at the school, that all student documents are scanned and uploaded and all passport and visa information is inputted into the college IT system.
- Manage early withdrawals process, including reporting to UKVI via the SMS, gathering withdrawal reasons and evidence and uploading information.
- Report changes to student programmes of study or other relevant changes to the UKVI.
- Assist students with visa renewals, including the assigning of CAS documents and with travel visas such as Schengen visa for holidays.
- Seeking and actively chasing parental permissions when required for academics/activities/welfare/ accommodation.

Who we are looking for

Experience
- Experience working in a Customer Service or Administration role is desirable
- Experience livi

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