Student Services Advisor

1 month ago

London, United Kingdom QA Limited Full time

Vacancy details

**Talent pool**:

- Operations - HE - Operational Services**Title**:

- Student Services Advisor**Contract type**:

- QA HE Ltd Permanent**Job advert**:
**Student Services Advisor (On-Site Role)**

**London (Roseberry Avenue EC1R 4TF)**

**On-Site**

**Monday/Wednesday/Thursday 9.00-5.30 / Tuesday 12.30-9.00pm and Saturday 9.00-5.00pm**

**About the Position**:
**Are you an organised individual with the ability to manage a diverse workload, with a detail-oriented approach and a thorough track record of providing excellent customer-service?**

If you are and are also a great people-person who knows their way around a keyboard, then this could be the perfect role for youAs a
- **Student Services Advisor** at QAHE, you’ll be enabling some of our largest clients to win in the digital revolution. You’ll be working within the Student Services Department, being responsible for all aspects of the face to face, written and telephone interaction with the students. You’ll provide administrative support to the students and internal departments.**The main aspects of this exciting role are**:

- Act as the first point of contact for all registered students on campus who require information and support from the student services department
- Deliver a first class and focused front-line service attending to all face to face, written and telephone enquiries
- Provide professional, effective and efficient support to our students and make referrals where necessary
- Ensure the students have a high-quality experience of the university with a focus on customer service
- Assist with all aspects of student administration (to include student letter requests, student record management)
- Provide internal departments with a good and effective service
- Assist with the enrolment and induction of students where required

(Scroll to the bottom of this advert to read the full Job-Description)**About You**:
**This role would be a great fit if you’ve got previous customer-service experience (be that from Hospitality, Retail or anywhere) and we’d love you to be able to tick the following boxes, too**:

- Excellent communication skills
- Good organisational, problem-solving and planning skills
- Excellent literacy and numerical skills
- Team player
- Flexible and adaptable to change
- Well organised and methodical
- Experience within a student supporting role within the education sector
- Reception and external telephone experience preferred
- Experience of multi-tasking and delivery to agreed timescale
- Experience of working in a highly administrative environment

**This is an entry-level role, so could suit a recent graduate, but you would need to be a fantastic people-person**- #LI-On-site- #LI-CC2- #LifeAtQA**What We'll Do For You**:
**Still not convinced...?**

**Then how about this ?**

Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.**Our perks**:
You’ll work hard and do great things for us, so we’ll make sure your efforts and achievements are well-rewarded with an attractive package and benefits include:
- Competitive salary
- 27 days holiday plus ability to purchase 5 more days
- 3 days a year fully paid training,
- 2 days a year paid charity volunteering
- Medicash (healthcare moneyback scheme)
- £500 referral scheme
- A superb Gymflex scheme
- Our own BenefitsHub to receive loads of discounts

**Want to know about QA Higher Education?**

**We’re the UK's leading provider of tech and digital skills, including funded workplace learning programmes, university programmes, and apprenticeships.** As part of the QA Group, we believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.**(Yep, we’re bragging)**

From courses in Business to Cyber Security and more, we work closely with our partner universities to provide excellent teaching. We’re proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees.**Equal Opportunities**:
You’ll instantly be welcomed into our team and here, we celebrate our diversity. We’ve won numerous awards demonstrating our commitment to our inclusive culture. Everyone feels part of QA with our welcoming networks in place from day one, and you’ll have a work buddy to call on anytime from the get-go.Vacancy location

**Location**:

- London, London, London (Rosebery Avenue)**Job Description**:
**Attachment****:

- 00. 5250 JD.docx (165 Kb)General information

**Reference **:1000005250

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